Bilingual Customer Service Specialist (Spanish)

Location and Hours: Store #721507, 8824 Rainier Ave S, Seattle, WA 98118. Full-time role with starting pay of $23.00 per hour. Bilingual fluency in Spanish and English required. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and in accordance with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in-stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able to read, write, comprehend, and communicate in English. Must be able to read, write, comprehend, and communicate in Spanish. Must have a valid, unrestricted Driver’s License. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal. If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position. Preferred Qualifications Have at least a High School diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint‑related products. Have previous work experience operating tinting and mixing equipment. Background check may be required because the role involves contact with customers, access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Benefits 0-10 paid holidays throughout the calendar year, including 1 floating holiday. In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 front‑loaded paid “flex” days which can be used for unplanned absences such as sick days. Non‑exempt employees who work within the state of Washington accrue paid sick leave at an accrual rate of 1 hour per every 40 hours worked. Employees who work within the city of Seattle, Washington accrue paid sick leave at a rate of 1 hour per every 30 hours worked. 4 workweeks (on a 12‑month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services. 5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member. After one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child. Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non‑discriminatory factors considered in making compensation decisions, including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr Sherwin-Williams