Civic/Convention Center Manager

What we’re looking for: A motivated public servant to join and lead the Civic and Convention Center team. Under general supervision, manages and coordinates the comprehensive administrative and operational activities of the Civic/Convention Center to ensure a high level of customer satisfaction for clients and visitors to the facility through efficient and professional operations. Benefits & Total Rewards: Our City team members are our most valuable asset! We offer Total Rewards when you join our team. Competitive medical, dental and vision insurance 2:1 match on retirement contribution Paid volunteer time off – 16 hours per year Vacation accrual starts at date of hire – up to 120 hours annually your first year Get paid to stay – longevity pay on top of your regular pay after one full year Tuition reimbursement program Bilingual pay offered Keep learning – professional and personal development training available The responsibilities you’ll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties. Oversee day‑to‑day operations and events including reservations, personnel management, budget, building maintenance, local marketing efforts, financial activities, and project management. Participate in and recommend improvements to event coordination and execution. Maintain reservation and room diagramming systems, client database, and others for event and client reporting, communication, and analysis. Develop, evaluate, and recommend improvements to policies, procedures, and fees. Develop and administer quality assurance, energy efficiency, and safety plans as needed or assigned. Research, compile and analyze data for special projects or programs as needed or requested. Prepare and present written and oral reports and presentations as needed. Attend public hearings and meetings as required. Participate in professional development and increased technical knowledge of the event facilities industry through training, publications, and professional networks with local and trade groups. Oversee communications regarding policies and city ordinances relating to fire and building codes, security, safety, signage, sanitation, décor, vendors, insurance, and other related items. Enhance guest experience through expanded or targeted service, equipment, and sales strategies that support the city and venue’s mission and vision. Manage customer service standards to increase retention and reservations; analyze and resolve customer service trends and issues. Responsible for distribution, collection and evaluation of satisfaction surveys, participant feedback, and program data. Draft recommendations for enhancements to programs, services, and facilities for Director review. Collaborate with staff and communications department to develop and implement strategic marketing campaigns including newsletters, social media, website, advertising, and public relations. Work with the Convention & Visitors Bureau to promote the venue and increase tourism. Performs other duties as assigned or required. Your areas of knowledge and expertise that matter most for this role: Education and Experience: Bachelor’s Degree from an accredited college or university with major coursework in Public Administration, Marketing, Communications, Business Management, Hospitality, Facility Management, or a related field. Minimum of three (3) years of management and supervisory experience in a Civic or Convention Center, Arena, Performing Arts Center, Hotel, or other similar public assembly facilities. Required Licenses or Certifications: Must possess a valid Texas Driver’s License. Certified Meetings Professional, Certified Conference and Event Professional, and/or Certified Venue Executive preferred. Required Knowledge of: Proficient use of a variety of computer applications including MS Office products, reservation software, room diagramming, and financial and time‑keeping systems. The capabilities and operation of audio/visual equipment typical in a public venue. Event industry standards, performance measurement, and benchmarking. Operational characteristics, services, activities, and maintenance needs of a public venue. Analysis and evaluation of programs, policies, and operational needs. Federal and state safety laws, building and fire codes, TABC requirements, and local ordinances. City of New Braunfels organization structure and strategic priorities. Required Skill in: Event and space planning with crowd management preparation. The delivery of high service standards, integrity, and professionalism; strong attention to detail. Professional correspondence and writing skills; clear and concise reports. Ability to operate in a flexible manner and adapt to changing circumstances. Implementation of guest experience programs, services, and/or initiatives. Work independently with limited direction; prioritize and meet deadlines of multiple concurrent projects, tasks, and events. Analyzing problems, applying conflict resolution and problem‑solving in support of established goals. Budget preparation and monitoring; performance measurement and management. Ability to develop and maintain positive, professional relationships with staff, other city employees, clients, local businesses and organizations, vendors, and the general public. Developing and administering employee goals; delegating authority as needed. Your work environment: Work is performed in an office environment; outdoors in all weather conditions; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to twenty (20) pounds. May be required to work immediately before, during, or immediately after an emergency or disaster. #J-18808-Ljbffr Gfoat