Asset Manager

About the Role The Asset Manager is the in-market steward of Pacaso homes, responsible for the physical, operational, and financial performance of a portfolio of luxury residences. This role ensures homes are consistently stay-ready, aligned with Pacaso Home Standards, and proactively maintained, while serving as a key partner to Owner Experience, Internal Maintenance, Accounting, and third‑party vendors. Asset Managers operate with a preventative mindset, owning home readiness, vendor execution, work order oversight, and asset‑level financial accountability to deliver a seamless owner experience. Key Responsibilities Home Readiness & Standards Ensure homes consistently meet Pacaso Home Standards for cleanliness, safety, and functionality Maintain accurate Home Status Reports to support Owner Experience arrival communications Conduct routine inspections, system validations, and seasonal preparedness planning Manage home inventory, consumables, and home manuals/access documentation Maintenance & Work Order Ownership Own end-to-end work order oversight across internal maintenance and vendor partners Support Pacaso’s Internal Maintenance team with scoping, prioritization, access coordination, and quality validation Coordinate external vendor work when issues fall outside the internal scope Track open work orders through completion and root‑cause resolution Vendor & Field Operations Management Manage recurring service vendors (cleaning, pool, landscape, pest, HVAC, etc.) Conduct service audits and onsite walks to ensure quality, reliability, and cost efficiency Serve as the asset‑level steward for capital projects, partnering cross‑functionally with the Regional Manager of Maintenance to ensure disciplined execution, cost control, and adherence to Pacaso Home Standards Hold vendors and maintenance partners accountable for timeline adherence, budget compliance, and completion quality Protect long‑term asset value through proactive oversight of CapEx and major repair initiatives Owner Support & Escalations Partner with Owner Experience on escalated or complex owner issues requiring in‑market expertise Ensure urgent stay‑impacting concerns are resolved quickly and professionally Financial & Asset Accountability Review and approve home‑level invoices and bill‑backs Complete month‑end budget‑to‑actual reviews and flag cost variances Support annual budgeting and prepare quarterly home financial reporting Operational Integrity & Community Partnership Maintain accurate documentation across inspections, work orders, and resolutions Collaborate cross‑functionally with Maintenance, Sales, Accounting, and Owner Experience Serve as a local liaison with HOAs, neighbors, and community partners as needed Qualifications 4–7+ years in property management, hospitality operations, or asset management Strong experience with vendor oversight, maintenance coordination, and home operations Working knowledge of home systems (WiFi, HVAC, smart home tech, pools, access controls) Highly organized, owner‑first, and calm under pressure Ability to operate independently with flexibility for urgent or weekend needs Located in Palm Springs, California Why You’ll Love Working Here Competitive base salary and meaningful equity — every Crew member shares in what we're building Discretionary time off — take the rest you need, when you need it Premium medical, dental, and vision coverage for you and your family Sponsored memberships to One Medical, Peloton, and WellHub for whole‑person, modern healthcare 401(k) to help you build long‑term security Paid parental leave for primary and secondary caregivers Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work Quarterly team gatherings and ongoing learning and development investment Our Commitment Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background — including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we’re committed to building a workplace where every voice belongs. #J-18808-Ljbffr