Property Manager

Job Description

Job Description

Position Summary

The Property Manager is responsible for overseeing the daily operations of Sam’s Family Spa , including the hotel, spa, RV park, mobile home community, and on-site store. This position manages staff, residents, guests, property operations, and administrative responsibilities to ensure the property runs smoothly and efficiently.

Responsibilities

• Oversee the daily operations of the entire property. 
• Supervise and support front desk, store, maintenance, and other property staff. 
• Ensure employees are completing their assigned responsibilities and following company procedures. 
• Assist with employee scheduling and daily staffing needs. 
• Provide professional customer service to residents and guests. 
• Handle and resolve resident and guest concerns and complaints. 
• Oversee hotel and RV reservations, check-ins, check-outs, and occupancy. 
• Monitor mobile home and RV vacancies and assist with leasing and applications. 
• Ensure prospective residents complete the required application, screening, and approval process before move-in. 
• Oversee rent collection, payments, deposits, and property records. 
• Monitor store operations and ensure staff maintain appropriate inventory and customer service. 
• Conduct regular property inspections and identify maintenance, cleanliness, and safety concerns. 
• Coordinate with maintenance staff and vendors to ensure repairs are completed. 
• Monitor the property for lease violations, unauthorized occupants, safety concerns, and other operational issues. 
• Report significant incidents, accidents, employee matters, and property concerns to corporate management. 
• Maintain accurate resident, guest, employee, and property documentation. 
• Ensure the property is clean, safe, organized, and properly maintained. 
• Follow and enforce company SOPs, policies, Fair Housing requirements, and applicable regulations. 
• Communicate regularly with corporate management regarding property operations. 
• Perform other management and administrative duties as assigned.