Systems Support Analyst II

Information Technology Position

Arkansas Children's is a tobacco free workplace. Flu vaccines are required. Arkansas Children's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Current employees: Please apply via the internal career site by logging into your Workday Account and search the "Find Jobs" report.

Work Shift: Day Shift

Time Type: Full time

Department: CC017130 Information Technology

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. On-site

Salary: Most new hires start between $21.70-$27.10 per hour, depending on experience and qualifications.

Additional Information:

This position will support and maintain in-house technology equipment and IT assets. This includes installation, maintenance, and general support of computer and network systems. Monitor systems ensuring optimal performance and address end-user hardware and software request.

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Associate's Degree in a related field of study.

Required Work Experience:

High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA

Description:

1. Maintains desktop hardware/software and network support. 2. Receives and responds to incoming calls, pages and or emails regarding computer systems and network problems. 3. Monitors, tests, and maintains end user connectivity to network computer systems. 4. Performs on-site analysis, diagnostics, and resolution of complex system problems. 5. Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment. 6. Documents instances of systems and network failure, repair, installation, and removal. 7. Performs hardware and peripheral equipment improvements, upgrades and repairs. 8. Assists in performing systems backups and recovery. 9. Aids in the development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans. 10. Performs other duties as assigned that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience. 11. Rotating On-Call Pager. 12. Performs other duties as assigned.