Technology Support Analyst

Overview Our client is seeking a dedicated and proactive Technology Support Analyst to join their team. As a Technology Support Analyst, you will be an essential part of the Cybersecurity and IT support teams, supporting enterprise-wide data cleanup initiatives and user engagement efforts. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a passion for helping users navigate technical challenges, aligning successfully with the organization’s mission to enhance data hygiene and reduce exposure risks. Job Title Technology Support Analyst Location Charlotte, NC Responsibilities Serve as the primary point of contact for end users impacted by data cleanup activities related to Enterprise Information Protection (EIP) systems. Conduct targeted outreach via email, Teams, and calls to guide users through remediation actions such as removing sensitive data or adjusting access permissions. Explain remediation requirements clearly and effectively to ensure user understanding and compliance. Track and document user responses, actions, and exceptions using ticketing or case management tools. Perform initial triage of issues, classify cases, and escalate complex cases to cybersecurity or advanced support teams as needed. Qualifications 0-3 years of experience in Help Desk, IT support, or customer-facing technical roles. Basic understanding of Active Directory concepts, including users, groups, and permissions. Strong communication skills with the ability to explain technical issues to non-technical users. Experience working with ticketing systems or case management tools. Excellent attention to detail and organizational skills to manage multiple user interactions effectively. What’s in it for me? Opportunity to contribute to enterprise cybersecurity and data hygiene initiatives. Work in a structured, process-driven environment with a focus on professional growth. Engage with a diverse team committed to innovation and excellence. Gain valuable experience supporting cybersecurity remediation efforts. Be part of a forward-thinking organization dedicated to data protection and user support. Benefits Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay #J-18808-Ljbffr