Production Support Analyst

Overview hackajob is collaborating with mThree to connect them with exceptional professionals for this role. Looking for local candidates. Want to work in technology in the financial industry? We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are seeking someone with excellent written and verbal communication skills, energetic, with good follow-up and a curious nature that drives problem solving. Ability to work in a fast paced and high demand environment. Financial background is desired. About mthree Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide. Responsibilities Platform & Reliability Engineering Embed SRE and production engineering principles into Payments Modernization from design through early life support Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability Drive replay, retry, and exception-handling validation for event-driven payment flows Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT) Service Transition & Operational Readiness Own Permit-to-Operate readiness across environments (NFR Testing) Define cutover, shadow support, and early life support models Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation Observability & Stability Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components Define and monitor SLOs, error budgets, and golden signals Reduce alert noise through signal design, correlation, and automation Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization Chaos Engineering & Continuous Improvement Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius Lead blameless RCAs, ensuring corrective actions are owned and recurrence is prevented Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction Required Experience Range from juniors with 3-5 years of experience to mid range, 10+ years. Service management experience, payments knowledge and tech-wise knowledge on frameworks such as Spring Boot, MongoDB, Kafka, Kubernetes/CI/CD pipelines Hands-on experience with UNIX, SQL to assist with troubleshooting Knowledge of automation activities using scripting languages such as Python, Bash, Perl, Ruby Excellent analytical and communication skills Ability to prioritize and willingness to take ownership Problem solving mindset and solution enabler Strong troubleshooting skills About the role and company values At mthree, we value courageous teammates, momentum builders, and learning champions. We celebrate diversity and promote a culture of equality and inclusion across our partner companies and within our own organization. Compliance Applicants must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for work visas. #J-18808-Ljbffr Limelight Health