Senior Food Safety & Quality Assurance Manager- Restaurants

Job Description

Job Description

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 85% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

The Sr. Manager of Food Safety & Quality Assurance (FSQA) has a broad accountability for Domino’s store food safety programs. This team leader will ensure successful risk assessment and risk mitigation program implementation and execution.

For Domino’s International and U.S. business, the Sr. Manager FSQA role collaborates closely with Domestic and International Business and FSQA teams to ensure that store food safety standard, auditing, reporting, and escalation programs are developed and executed. This role will also oversee the collaboration with Operations teammates to strategize, develop and implement store food safety risk reduction programs.

The Sr. Manager FSQA may collaborate with other FSQA and operations teammates to support complaint and crisis management activities.

Main responsibilities

• Provides strategic key inputs and supports FSQA, cross functional, and franchisee team efforts to establish short-term (annual) and long-term (3-5 years) strategic goals and priorities, to develop execution roadmap, and to deliver key results.
• Leads store food safety and regulatory “end-to-end” program including risk assessment, standards development, audit, compliance, escalation, crisis management and risk mitigation strategy, tactics and execution.
• Helps build and drive accountability with U.S. business to meet Domino’s and regulatory standards. Works very closely with International FSQA and business teams to ensure that international auditing programs are cross-functional. Leads cross functional team to create and execute strategy and tactics to reduce store food safety risk. Drives learnings and best practices to international markets and teammates.
• Builds regulatory and industry relationships as appropriate to facilitate store food safety accountability. Builds and maintains close relationships with audit suppliers to ensure collaboration and smooth implementation.
• Oversees Store Food Safety “Center of Excellence”. Consults with international teammates and master franchisees, as appropriate, to build their accountability and capability for “farm-to-fork” food safety, regulatory, and ingredient quality programs.
• Supports teammates and franchisees on timely solutions and corrective actions that lead to compliance.
• Builds franchisee risk reduction capability by developing and implementing training and continuous improvement programs. Provides meaningful input to the evolution of Corporate Evaluation program.
• Acts as the store food safety knowledge hub for existing and emerging regulations, standards and guidance documents & to build capability of QA and business teammates.
• Plans, prepares and/or presents relevant content at the International Committee, Department and other key meetings.
• Manages team to perform against objectives and key results that tie to department and company priorities. Provides clear accountability and authority to FSQA teammates and ensures the team support and resourcing is commensurate with expectations.
• Builds department employee engagement scores year over year. Acts as a coach to support team member learning and professional growth.

• BS degree, preferred in Biology, Microbiology, Chemistry, Food Science or related area.
• 7+ years’ experience working in FSQA, regulatory compliance, standards, auditing and/or food manufacturing
• Ability and comfort to make “grey area” decisions with varying levels of information
• Knowledgeable and fluent in restaurant and food manufacturing and safety standards, auditing schemes and regulations
• Understanding of or proven ability to learn restaurant and food manufacturing, distribution, and store safety, quality and regulatory environment and translate to actionable standards
• Excellent problem solving and decision-making skills. Able to move in fast paced and dynamic environment.
• Superior project management skills include the ability to prioritize themselves and their team, manage complexity, create action assignments, verify completion of tasks and follow up
• Ability to understand, influence and drive results within cross-functional teams, with consistent high standards and high drive
• Ability to develop talent through coaching, feedback, exposure, and stretch assignments
• Builds effective teams with diverse mix of styles and perspectives that all collaborate toward one united goal
• Excellent interpersonal skills, as well as oral and written communication skills, including ability to influence leaders within the organization and within MF’s organizations, coach and flex communication styles depending on diverse audience internally
• Ability to drive vision and purpose based on sound understanding of the business
• Ability to think strategically and long-term, anticipates future trends and implications accurately, articulate credible pictures and visions of possibilities for continuous improvement initiatives
• Skills in PC Proficiency in Windows based applications (Power Point, Word, Excel)
• Ability and willingness to travel up to 25%

Benefits:
•    Paid Holidays and Vacation   
•    Medical, Dental & Vision benefits that start on the first day of employment
•    No-cost mental health support for employee and dependents
•    Childcare tuition discounts
•    No-cost fitness, nutrition, and wellness programs 
•    Fertility benefits
•    Adoption assistance
•    401k matching contributions   
•    15% off the purchase price of stock   
•    Company bonus