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Senior Operations Associate

Virtual Vocations Inc

Owning the operational engagement for strategic partners, the full-time Senior Operations Associate will manage billing inquiries, coordinate technical support, and deliver monthly partner reporting while working remotely. Key responsibilities Provide day-to-day operational support for strategic partners, ensuring clear accountability and proactive communication Manage billing discrepancies with Finance, ensuring timely resolution of issues Deliver monthly reporting on transaction volume and operational performance, identifying trends and growth opportunities Required qualifications 5+ years of experience in customer operations, partner operations, or technical account management within a PSP, fintech, bank, or crypto company Proven track record of supporting strategic enterprise customers across billing, reporting, and technical escalations Working knowledge of payments infrastructure, including stablecoins and digital wallets Strong analytical skills with experience in generating actionable reports from transaction and billing data Ability to utilize generative AI responsibly to enhance workflow efficiency and quality

Vacancy posted 1 day ago
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