North American Sales Manager

Job Description

Job Description

Position Summary

The North American Sales Manager is responsible for developing, maintaining, and growing customer relationships throughout the United States, Canada, and Mexico while driving new business opportunities and maintaining a strong, active sales pipeline. This position requires proactive customer engagement, regular travel, accurate sales and quotation communication, and consistent follow-up with existing, prospective, dormant, and previously lost customers.

The North American Sales Manager reports to the Director of Pricing & Business Strategy and collaborates with Pricing, Engineering, Planning, Production, Customer Service, and other internal departments to support customer requirements and overall business growth throughout the North American market.

Essential Duties and Responsibilities

·    Develop and maintain strong relationships with existing customers, distributors, representatives, and prospective customers throughout the United States, Canada, and Mexico.

·    Maintain an active sales pipeline designed to support consistent sales activity, revenue growth, and customer volume.

·    Identify and pursue new business opportunities within the semiconductor, electronics, defense, aerospace, military, and related markets.

·    Regularly follow up on open quotations, RFQs, customer inquiries, and potential sales opportunities.

·    Re-engage dormant, inactive, lost, and former customers to identify opportunities to regain business.

·    Review historical customer activity and older quotations to identify potential new or renewed sales opportunities.

·    Conduct proactive outreach to new prospects rather than relying solely on incoming customer inquiries.

·    Travel regularly throughout North America as necessary to meet with customers, distributors, prospective customers, and other business partners.

·    Plan customer visits strategically to strengthen existing relationships, develop new accounts, and increase sales opportunities.

·    Maintain accurate customer, contact, part number, pricing, end-customer, and quotation information.

·    Carefully review customer communications and quotation information before sending external correspondence.

·    Respond to customer inquiries in a timely and professional manner and ensure appropriate follow-up through resolution.

·    Work with the Director of Pricing & Business Strategy on pricing matters, significant customer opportunities, and overall sales strategy.

·    Coordinate with Engineering, Planning, Production, and other departments regarding customer requirements, availability, technical questions, delivery expectations, and business opportunities.

·    Maintain organized records of active opportunities, customer follow-ups, scheduled visits, open quotations, and next steps.

·    Provide regular updates regarding sales activity, significant opportunities, customer concerns, and business-development efforts.

·    Perform other sales and business-development duties as assigned.

Qualifications and Experience

·    Minimum of 5 years of professional sales experience required.

·    Demonstrated experience in account management, business development, customer relationship management, or technical sales.

·    Experience with military, defense, aerospace, or government-related sales preferred.

·    Semiconductor or electronic component industry experience preferred.

·    Experience working with distributors, manufacturers, OEMs, contract manufacturers, or technical customers strongly preferred.

·    Ability and willingness to travel regularly throughout the United States, Canada, and Mexico.

·    Strong written and verbal communication skills.

·    Strong attention to detail and ability to accurately manage quotations, pricing information, customer records, and correspondence.

·    Demonstrated ability to independently develop leads, maintain an active sales pipeline, and follow opportunities through completion.

·    Ability to work effectively across Pricing, Engineering, Planning, Production, and Customer Service functions.

Key Expectations

The North American Sales Manager is expected to be proactive, organized, responsive, and highly customer focused. Success in this position requires consistent customer engagement, purposeful travel, accurate communication, strong follow-through, and continuous development of both existing and new business opportunities throughout the North American market.

In 1992, ProTek Devices acquired the Tempe, Arizona operations of General Semiconductor, Inc. (GSI) from the Square D Company. By acquiring GSI’s line of high quality commercial and military TVS assemblies and developing a wide range of new high performance transient voltage suppression products, ProTek has become a recognized industry leader. With steady innovation, the company has developed a broad and diversified product line ranging from board-level, surface mount arrays; to after-market megawatt module systems. ProTek has pioneered many innovative TVS products which set benchmarks for quality, reliability and performance. This is due to our in-depth understanding of the transient environment, and the capability to manufacture World Class Quality devices. We utilize the latest technologies in the design and fabrication of our products, bringing together more than two decades of engineering and manufacturing experience to fields of transient and surge protection. In addition, ProTek’s ongoing development program is yielding new products designs which meet and exceed today’s most demanding requirements. ProTek’s highly qualified and accredited staff includes some of the industry’s best engineering talent. Many of our engineers are active members of IEEE, NEMA, JC-13, JC-22 and IEC and other industry associations, and have contributed significantly to the formation of current standards, specifications and electrical codes for surge suppression methodology. Certified by NQA, ProTek Devices is an ISO 9001:2015 compliant company.

Company Description

In 1992, ProTek Devices acquired the Tempe, Arizona operations of General Semiconductor, Inc. (GSI) from the Square D Company. By acquiring GSI’s line of high quality commercial and military TVS assemblies and developing a wide range of new high performance transient voltage suppression products, ProTek has become a recognized industry leader. With steady innovation, the company has developed a broad and diversified product line ranging from board-level, surface mount arrays; to after-market megawatt module systems. ProTek has pioneered many innovative TVS products which set benchmarks for quality, reliability and performance. This is due to our in-depth understanding of the transient environment, and the capability to manufacture World Class Quality devices. We utilize the latest technologies in the design and fabrication of our products, bringing together more than two decades of engineering and manufacturing experience to fields of transient and surge protection. In addition, ProTek’s ongoing development program is yielding new products designs which meet and exceed today’s most demanding requirements. ProTek’s highly qualified and accredited staff includes some of the industry’s best engineering talent. Many of our engineers are active members of IEEE, NEMA, JC-13, JC-22 and IEC and other industry associations, and have contributed significantly to the formation of current standards, specifications and electrical codes for surge suppression methodology. Certified by NQA, ProTek Devices is an ISO 9001:2015 compliant company.