Community Support Specialist - Property Management at Greystar Memphis, TN

Community Support Specialist - Property Management Location: Memphis, TN. About Greystar Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquarters in Charleston, SC, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units globally, and has a robust institutional investment management platform with nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. Job Description The Community Support Specialist supports the company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to an assigned portfolio of communities. Additionally, the specialist will prepare financial closeout, ensure accuracy and process all payables, and be responsible for resident and vendor communication and related accounting and financial transactions as necessary. The role is based in the Greystar corporate office in Memphis, TN. Responsibilities Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes; manages communication between the vendor/contractor, accounting, and client/owner as needed. Communicates with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforces lease contracts to maximize revenue. Follows the company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation; ensures proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel. Completes final accounting procedures to ensure accurate billing and minimize liability of damages to communities. Coordinates setting up new vendors, contractors, and other service providers for payment; contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments. Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit-level discrepancies. Assists with administrative paperwork within the resident lifecycle, including move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account-related issues. Knowledge, Skills & Abilities Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation. Proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and Entrata). Mathematical skills necessary to add, subtract, multiply, divide numbers, decimals, and fractions, and calculate percentages to validate and calculate payment information. Understanding of property operations and lease terms and lease enforcement, including collections. Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports. College degree in a related field, and/or equivalent combination of education and experience is preferred. Minimum of one year of accounting, property management, or other related experience preferred. Compensation & Benefits The salary for this position is $55,000. Additional Compensation Corporate Positions: May be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: May be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered Competitive medical, dental, vision, and disability & life insurance benefits. Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous paid time off: All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays; plus your birthday off after 1 year of service. Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-week paid sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance, and legal plans. Charitable giving program and benefits. Greystar will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Carlsbad Tech