Telepharmacy Technician (Onsite - Store 17591 - Chicago IL) - FT

Telepharmacy Technician

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist.

In addition to the responsibilities required for the Pharmacy Technician Role, this Telepharmacy Technician position is responsible for:

• Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
• Overseeing pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
• Receiving and acting upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
• Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
• Demonstrating growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
• Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
• Customer Service: Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.

Required Qualifications:

• Must be at least 18 years of age
• Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states)
• PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification
• High school diploma or General Equivalent Development (GED) required
• State-level licensure requirements vary by state
• Regular and reliable attendance
• Attention and Focus: Ability to concentrate on a task over an extended period without being distracted
• Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
• Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
• Mathematical Reasoning: Ability to use math to solve a problem, such as calculating day's supply of a prescription
• Problem Resolution: Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem
• Physical Demands: Remaining upright on the feet, particularly for sustained periods of time; Moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area; Lifting, scanning, and bagging purchased items; Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm; Reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items; Extending hand(s) and arm(s) multiple directions to place, move, or lift items; Precision control: able to adjust machines to exact positions; Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; Able to orally communicate information and instructions to colleagues and customers; Occasional lifting of up to a maximum of 30 lbs up to a height of 4 feet; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

Preferred Qualifications:

• Experience in Inventory Specialist Role

Education: High School diploma or equivalent

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $19.05 - $29.05

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.