Customer Service Specialist

Customer Service Specialist (Contract to Hire) About the Role We are seeking a proactive and detail-oriented Customer Support Specialist to join a growing team within the industrial compliance and regulated materials sector in Lake Forest. This role is ideal forsomeone who enjoys coordinating moving parts, solving problems, and delivering excellent customer service. You'll play a key role in managing communication between customers, vendors, and internal teams while ensuring service requests are executed accurately and on time. This is an opportunity to build a stable and rewarding career in a growing, essential services field. You'll be part of a team that values collaboration, professional growth, and work-life balance. What You'll Do Serve as a primary contact for customers and vendors via phone and email Prepare pricing quotes and create job documentation Coordinate scheduling with project managers, drivers, and field teams Track and manage job progress to ensure timely completion Collaborate across departments to support operational efficiency Resolve customer inquiries and provide timely, professional support What Makes You a Great Fit You will thrive in this role if you: Communicate clearly and professionally (written and verbal) Enjoy learning new systems, processes, and detailed information Work well both independently and in a team environment Have strong problem-solving and critical thinking skills Stay calm and organized under pressure Take initiative and proactively seek answers Build positive, professional relationships with others Are adaptable in a fast-paced, changing environment Qualifications 2+ years of customer support or related business experience College degree or equivalent experience preferred Strong organizational and time management skills Ability to quickly learn and apply new concepts Analytical mindset with a resourceful, solutions-driven approach Compensation & Benefits $23.00–$28.00/hour (based on experience) Medical, dental, and vision insurance 401(k) savings plan Paid vacation, sick leave, and holidays Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.