Customer Service Agent/Inside sales

Job Description

Job Description

Role Description This is a full-time, customer service agent /inside sales role based in San Juan. The Sales Associate will focus on developing and maintaining relationships with airline partners, freight forwarders, and logistics customers, promoting the company’s services and solutions. Daily responsibilities include creating and modifying reservations for the contracted airline, managing a sales pipeline, preparing quotes, and assisting the sales executive on leads to achieve revenue targets. The role involves coordinating closely with operations and sales teams to ensure accurate bookings, timely responses, and high customer satisfaction. The Agent will also support reporting and forecasting activities, contribute feedback on market trends, and participate in local sales visits, meetings, and industry events as needed.

Qualifications

• Strong computer systems skills, with the ability to manage a pipeline and follow up on all bookings.
• Customer service and communication skills, including clear verbal and written communication in professional settings.
• Basic understanding of aviation, cargo, logistics, or related industries, or a strong interest in learning these domains.
• Proficiency with common office software (e.g., email, spreadsheets, CRM tools) and comfort working with digital systems and reports.
• Ability to work on-site in San Juan, manage time effectively, and handle multiple priorities in a fast-paced environment.
• High school diploma or equivalent required; an associate’s or bachelor’s degree in Business, Sales, Marketing, or a related field is an advantage.
• Prior experience in sales, account management, or customer-facing roles is preferred but not required; training will be provided.
• Professional, inclusive, and team-oriented mindset, with a commitment to ethical conduct and respect for diverse colleagues and customers.

Company Description FlyUs Aviation Group is an independent, privately owned GSSA dedicated to serving customers, staff, airline clients, and partners through continuous innovation and advancement in the aviation industry. With a strong, people-centered culture, the company promotes a collaborative and supportive “family” environment across its global locations. FlyUs Aviation Group maintains established partnerships with more than 34 airlines in over 30 locations worldwide. These partnerships enable the company to drive collaborative projects, invest in digital solutions, and enhance analytics, information flow, and customer experience. Team members join a growing organization that values initiative, teamwork, and long-term relationships.

Company Description

Company Description FlyUs Aviation Group is an independent, privately owned GSSA dedicated to serving customers, staff, airline clients, and partners through continuous innovation and advancement in the aviation industry. With a strong, people-centered culture, the company promotes a collaborative and supportive “family” environment across its global locations. FlyUs Aviation Group maintains established partnerships with more than 34 airlines in over 30 locations worldwide. These partnerships enable the company to drive collaborative projects, invest in digital solutions, and enhance analytics, information flow, and customer experience. Team members join a growing organization that values initiative, teamwork, and long-term relationships.