Automotive Service Advisor

In 1964 on the corner of Culver and Bleecker in Utica, Rich Nimey established Rich Nimey's Sales and Service, Inc. Rich Nimey built a repair business upon his values and ethics. With his 3 sons by his side since they could walk he continued to grow and teach. Modern times have prompted change and expansion, with a new approach in leadership "Nimeys The New Generation '' is now run by Rich's eldest son Matthew Nimey. With much hard work and dedication to his staff and company Nimey's The New Generation had outgrown the original location. A state of the art automotive center which includes the following services: Major and minor mechanical work, electronic system diagnostics, state inspections, body work, towing, and car sales was designed and built. Since the great expansion in 2014 there has been incredible growth and more expansion. In September of 2022 Cindy and Matt added a second location in Boonville NY called Matt Nimey Buick GMC. This new car franchise has an incredible reputation in the community and we will now implement our mission to this new location. Richard Nimey, Cindy and Richs' middle son, owns and operates NextGen Car Care in Clinton NY. This state of the art facility works hand and hand with New Generation Cars and Matt Nimey Buick GMC. Together they operate as Nimeys Automotive Group. Our Mission Statement: Nimey's The New Generation is a high quality, professional automotive maintenance and repair company. Since 1964 it has been our mission to serve our customers and our employees by providing the best value in automotive service and repair. We will strive to earn our customers' loyalty by always exceeding expectations of customer service, hiring and training the best technicians and advisors available and maintaining great business relations with our vendors. We strive to build the best place to work, an outstanding reputation in the community, and to be customers' first choice for automotive service. Built upon our highest values of Compassion, Work Ethics, and Integrity, our actions will all be in the direction of always being excellent. Our company slogan: We are the area's top destination for all your automotive needs. Our core values: Integrity: Put the needs of the company and customer before our own. We do not lie, cheat, cut corners, or steal. We do what we say we will do. We communicate directly & openly, so as to be clear about our intentions or opinions or facts. We act responsibly with all company resources: time, money, and other assets. Have a sense of passion & pride in what we do. We make our company and brand stand out as a leader among the crowd through our other core values. Compassion: We strive to have compassion for our Job, our Team and our Customers. We are never done improving ourselves in our core areas of competency, and new areas of development so that we can best exceed expectations. We need to feel the customers' expressions and express to them the importance we place in helping them. Our compassion is seen by customers and peers who see us as professionals, as we constantly strive to be best-in-class and better at what we do. Work Ethic: Have a sense of urgency Take goals seriously. Do everything in our power to achieve it. We uphold the company core values. We do not make excuses. We recognize most reasons are just that. We accept responsibility for our actions, or lack thereof. We lead by example. Job Description Job Title: Location: Job Overview: As an Automotive Service Advisor / Writer with Nimey'sAutomotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility. Responsibilities include, but are not limited to: Greet every customer that enters our facility with hospitality and respect Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand Manage the store's workflow in an effective and efficient manner Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Build long-term relationships between the store, yourself and the customer Directs, coordinates, and participates in performing customer service activities Shuttle customers as needed Ensure that all repairs are performed to proper specifications. Work together as a team andassist other employees as needed. Other duties asassigned. Qualifications Qualifications: Driving record acceptable to our current insurance carrier Proficiency in Windows based computer software and automotive store applications Experience inCustomer Service and Service sales High School Diploma Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday - Friday, 8am - 5pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment Additional Information All your information will be kept confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr Nimey Auto Group