Service Supervisor

Service Supervisor

Join our team of employee owners! Why work for a company when you can own it? F.R. Mahony, a division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a leader in the distribution of industrial and mechanical equipment.

Job Overview:

The Service Supervisor and Product Specialist will oversee daily operations, improve work practices, and expand market share with sewage grinder pumps and lift station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for residential and municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel.

Our most successful Service Supervisors:

• Possess superior communication, analytical, and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Possess a high school diploma, or equivalent
• Proficient with mobile devices and computers; advanced proficiency with Excel preferred
• Technical education or equivalent training and experience
• 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment.
• Supervisory experience preferred
• Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
• Must maintain an active driver's license with a clean driving record
• Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility:

• Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls.
• Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives
• Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends as required.
• Accuracy and timeliness of technician timesheets and expense reports
• Facilitate & document frequent "tool box" meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
• Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner
• Assist with warranty service processes and claims
• Assist the inventory clerk with inventory planning and control, including truck inventory
• Actively participate in EONE Service Council and help maintain principal relations.
• Establish and maintain "Authorized Service Center" capabilities & maintain professional appearance of shop work areas and service vehicles.
• Travel as required
• Perform all other duties as assigned

F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance

Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit