Office Manager - Katy-Fulshear

Job Description Be a steady, welcoming presence: Greet parents and students warmly and ensure every interaction reflects our standards of care and professionalism. Manage scheduling with precision: Maintain accurate Academic Coach and client session schedules through our Enrichery portal, keeping our systems organized and up to date. Support your location director: Assist with administrative tasks including scheduling, client follow-ups, and building and maintaining checklists and operational procedures. Keep the office running like clockwork: Maintain a clean, organized, and well‑stocked workspace with clear systems in place so nothing falls through the cracks. Support employee transitions: Assist with onboarding and off‑boarding employees using established processes to ensure smooth, consistent handoffs. Supervise the Front Desk Coordinator: Provide clear direction and support to our Front Desk Coordinator, ensuring a seamless and well‑documented transition of responsibilities during evening and Sunday sessions. Handle office logistics: Run occasional errands and manage supplies so the team always has what it needs. Other duties may be assigned as needed. Requirements Warm and welcoming: You enjoy talking to people and taking care of others. Structured and process‑driven: You appreciate having clear guidelines and take pride in following and improving established procedures. Meticulous attention to detail: You catch the small things before they become big problems, and you hold yourself to a high standard of accuracy and follow‑through. Calm, consistent service approach: You show up the same way every day: reliable, professional, and focused on delivering a high‑quality experience. Thorough and dependable communicator: You communicate clearly and professionally, listen carefully, and follow through on every commitment. Steady under pressure: When priorities shift, you adjust methodically and return to your systems. Plus: Strong working knowledge of Google Suite, especially Google Sheets. Familiarity with CRM software is a plus. Comfortable navigating difficult client situations with patience and professionalism. Solution‑oriented approach to unexpected challenges. Physical Requirements Ability to lift, carry, and move up to 15 pounds occasionally. Ability to sit, stand, and walk for extended periods throughout the workday. Ability to use a computer and other standard office equipment for extended periods. Schedule & Benefits Monday – Thursday: 1:30–9:30 pm. Note that we are still open during most school holidays. Paid holidays (2 days during spring break, 3 days at Thanksgiving, July 4th, your birthday, and 10 days off for Christmas). 80 hours of Paid Time Off. Health, Vision, Dental, and short term disability insurance. #J-18808-Ljbffr The Enrichery