Administrative Medical Assistant - Westgate

Certified Medical Assistant

Harbor Health is seeking skilled Administrative Medical Assistants (AMAs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

Position Duties & Responsibilities

Member Experience & Communication

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

Clinical Responsibilities

• Collaborate with the clinical team to execute care tasks as ordered by providers
• Deliver care in accordance with each member's individualized care plan
• Perform client intake, collect lab specimens, and administer immunizations
• Chart accurately in electronic medical records (EHR)
• Assist with minor procedures and other supportive functions for the clinical team
• Complete opening and closing tasks each day to prepare for daily clinic operations
• Support the care team to ensure members' needs are met and hand-offs are appropriately conducted

Desired Professional Skills & Experience

Required:

• High School Degree or equivalent
• Certified Medical Assistant (CMA) or ability to renew/apply for certification
• Minimum of 3 years of experience in primary care or similar clinical environment
• Current CPR Certification
• Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
• Ability to read, write, and speak English
• Excellent customer service and support skills; ability to organize and prioritize workload and meet deadlines
• Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Consistent demonstration of positive, proactive customer service and ethical behavior
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred:

• Bilingual in English/Spanish
• BLS Certification
• Phlebotomy Certification

Physical Requirements:

• Ability to work rotating shifts in a physically demanding, moderate-stress environment
• Exposure to blood, body fluids, communicable diseases, and repetitive motions
• Full range of body motion including handling and lifting clients
• Light to moderate work with 50 lbs. maximum weight to lift and carry
• Ability to reach, bend, stoop, handle objects, talk and/or hear, and see

What We Offer

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you. Please apply to be a part of our team!