Technical Product Manager - Salon Technology

Great Clips is all about making things great – whether by making someone look their best through a great haircut or by building great products that deliver superior experiences to users. Technical Product Managers are the masterminds that lead the vision, innovation and execution of digital product solutions that deliver greatness.

Your Mission

As a Technical Product Manager of the salon point of sale software solution, you will take on the challenge of leading product development efforts to create digital solutions that support salon operations, brand delivery, and provide value to franchisees and their salon staff. These challenges, paired with your personalized development plan and technical leadership skillsets, will allow you to continue leveling up your product development mastery. On your journey, you will face challenges such as:

• Driving product visions and strategies that align with product vision and business goals
• Gaining an understanding of franchisees and their salon staff’s needs through building relationships, participating in committees, leading pilot groups, and spending time in salons
• Designing roadmaps that plan and prioritize what and when product teams will deliver
• Defining user stories and requirements
• Being the expert on the salon point of sale software solution
• Partnering with various technology teams and our point-of-sale vendor to develop new features, resolve bugs, and enhance products
• Working directly with business analysts to design requirements, perform user acceptance testing and approve releases for market
• Leading go-to-market efforts for new features and products
• Developing product user documentation
• Leading the development of training efforts that empower franchisees’ and salon staff’s use of products
• Delivering presentations to audiences about key product messages and functionality
• Working with the other members of the Business Technology Services team to create best practices and processes for product management across the company

• Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Your Expertise

Whether you’ve already held positions as a technical product manager or have been involved with driving the direction of digital products in some other capacity, to land this job you will need to show your proven ability to:

• Bachelor’s degree in technology is desired
• 5+ years of equivalent experience is preferred
• To lead product management efforts through strategizing, planning, executing, and launching
• Collaborate with technology teams with a strong understanding and ability to follow SDLC processes
• Understand the ins-and-outs of point of sale systems and their integration with other retail operation tools
• Use both business and technology acumen to effectively build product strategies and roadmaps
• Think creatively and innovate
• Organize ideas and prioritize initiatives with consideration of competing priorities and resource capacity
• Provide guidance and accountability to vendor partners
• Understand technology concepts and “what it takes” to develop technology solutions
• Close the communication gap between technical teams and non-technical departments with strong written communication skills
• Listen to others and derive their technology needs
• Influence others with your ideas
• Deliver presentations via public speaking
• Stay on top of developments and trends within technology and the marketplace

Your Work Environment

This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the remaining days. In office days are Tuesday, Wednesday, and Thursday. Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

• Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success.

We Exceed Expectations

• Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important.

We Listen and Earn Trust

• Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development . We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.

A GREAT culture . One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN.

A spirit of ideas and innovation . Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.