Customer Experience Agent

Delivering a great experience goes beyond answering questions, its about creating a seamless journey for every customer. Prime Time Solutions, Inc. is seeking a Customer Experience Agent to support our Verizon FiOS campaign. This Customer Experience Agent role blends face-to-face customer interaction with a sales-focused approach, ensuring each customer receives both exceptional service and the right solutions for their needs. Core Responsibilities of a Customer Experience Agent: Manage face-to-face customer interactions with a focus on clarity, efficiency, and resolution Provide guidance on Verizon FiOS services, plans, and features as a Customer Experience Agent Identify opportunities to support sales conversations and recommend appropriate services Address concerns promptly while maintaining a high standard of service Ensure each interaction reflects a positive and consistent experience as a Customer Experience Agent Accurately document and track all communications Candidate Profile for the Customer Experience Agent: Strong interpersonal and communication abilities Confidence working in face-to-face environments and engaging customers directly Ability to remain composed and solutions-focused in a fast-paced setting High level of accountability and attention to detail expected of a Customer Experience Agent Comfortable working both independently and collaboratively Previous customer-facing or sales experience is advantageous but not required What We Offer: Structured onboarding and ongoing training A performance-driven yet supportive work environment Opportunities for advancement based on merit A company culture centered on professionalism and growth for every Customer Experience Agent If you are ready to grow as a Customer Experience Agent in a role that combines face-to-face service and sales, we encourage you to apply and take the next step as a Customer Experience Agent.