Customer Service Representative

General Information

Name


Customer Service Representative


Employment Type


Temporary


Position level


Full-time


Virtual/Remote?


No


Labor Category


Office


Date


25-Apr-2026


City


Irving


State


Texas


Country


United States


Ref #


9247856041


Description & Requirements

Description

Bilingual Customer Support Representative I

(Spanish/English speakers)
Company Overview

We aim to make the property industry faster, smarter, and more people-centric by delivering trusted, data-driven insights.

With a global team of 5,000 employees, we leverage technology and innovation to support the real estate ecosystem. We foster an inclusive culture where employees can grow, collaborate, and make a meaningful impact while putting clients first.

Role Overview:

Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you'll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess.

Key Responsibilities (Job Duties)

- Manages inbound inquiries on behalf of client, acting as an extension of our client

- Acts in a professional and appropriate manner while assisting with a resolution of the issue/question

- Builds product and process knowledge to effectively interact with customers, within business guidelines

- Identifies customers' needs, research using various systems, utilizes tools to interpret and analyzes data

- Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

- Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate

- Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate

- Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs

- Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels

- Escalates issues according to business processes and timelines

- Meets personal/team production metrics and quality targets
Compensation

• Pay Type: Hourly
• Pay Range: $18.50 - $19.50 per hour

Schedule & Work Conditions

• Shifts range from 8:00 AM - 8:00 PM ET
• Schedules will vary based on business needs and shift bids
• Candidates must be flexible with schedule changes
• Must adhere to strict schedule and meet attendance guidelines

Location:

Irving TX 75063 United States

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.