Senior Trainer

Senior Integrated Eligibility Systems Trainer

This position is housed under the client division. Client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the client Team, building relationships with frontline staff and their leadership.

Core duties associated with the role are as follows:

• Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.
• Provide hands-on support for front-line worker and their supervisors.
• Deliver quality training with measurable outcomes.
• Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.
• Mentor other eligibility Trainers in the best practices for adult learning.

This is a position in the DC Access System (DCS) project. Minimum Education/Certification requirements: bachelor's degree in information Technology or related field or equivalent experience.

Behavior Characteristics:

• Adaptable
• Analytical
• Goal-Oriented/Driven/Self-Starter

Responsibilities:

• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Plans, support users
• Develops technical applications to support users.
• Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs, monitoring, maintenance, or reporting on real-time databases, real-time network and serial data communications, and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life cycle is following District standards and procedures.
• Minimum Education/Certification Requirements: bachelor's degree in information technology or related field or equivalent experience.

Skills Matrix:

• Bachelor's degree in IT or related field or equivalent experience.

Required:

• Experience in Information Tech Project management and analytical skills on a mid-large scale IT project with a particular focus on the Change Management.
• Experience presenting information and/or delivering Instructor Lead Training.
• Professional with wide variety of technology and software including Word, Excel, Access, PowerPoint Outlook, Acrobat, Skype for Business, Visio, SNAG.
• Expert knowledge of the principles and practices of adult learning.
• Advance knowledge of instructional methods and training techniques.
• Ability to facilitate training sessions.
• Ability to evaluate the effectiveness of training techniques.
• Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience.
• Ability to manage multiple & competing priorities w/ short deadlines. Uses judgement & critical thinking to interpret, prioritize & follow policy.
• Experience training the IBM Curam CGISS and HCR modules.

Highly desired:

• Experience training integrated eligibility systems to frontline workers.

This is a remote position.

Compensation: $0.68 - $0.75 per hour