Full Time Floating Client Service Associate

divh2Full Time Floating Client Service Associate/h2pAre you ready to grow your career in an environment that encourages confidence, clarity, and success? At Independent Bank, our team lives our mission every day: Inspiring financial independence today, with tomorrow in mind. We are committed to cultivating a workplace that values individuality, promotes growth, and supports the people we serve. Our Vision is a future where clients approach their finances with confidence and clarityand we believe that starts with the team who supports them./ppOur Retail Career Path was built to do just thatsupport you. Whether youre launching a new career in banking or looking to advance your current one, we offer a structured, self-guided journey designed to help you grow professionally and personally. From your first day as a Client Service Associate (CSA), youll receive the training, mentorship, and tools you need to advancewith the flexibility to progress at your own pace and increase your earning potential as you go./ppPlease note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are:/pulliSparta/liliCedar Springs/liliHolland/liliMuskegon/liliRockford/liliEast Beltline/liliStandale/liliMonroe Center/liliPlainfield/liliCascade/liliHoward City/liliSand Lake/li/ulpClient Service Associate 1 As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional bank teller role with self-guided growth opportunities./ppClient Service Associate 2 As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional bank teller role with self-guided growth opportunities./ppClient Service Specialist As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional lead teller or personal banker role with self-guided growth opportunities./ppClient Service Expert As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced lead teller or personal banker role with self-guided growth opportunities./ppWhy You Should Apply:/pulliCompetitive hourly pay and great benefits./liliAccommodating and flexible paid time off./liliA knowledgeable, goal-driven, and exciting team of colleagues./liliNumerous advancement opportunities with structured, personalized career paths and mentoring./liliExposure to different areas of banking and the ability to work with leaders within the industry./liliExtensive training on all areas and aspects of the banking field to help you reach your highest potential./liliCommunity-focused events and volunteer opportunities./li/ulpWhat Were Looking For:/pulliHigh school diploma or equivalent education is required./liliOutstanding client service skills./liliCash handling experience is preferred, but it is not required as we provide ample training./liliThe ability to adapt and adjust to new ideas, processes, workflows, and systems./liliAbility to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus./liliExcellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team./liliA strong desire to be a part of the Independent Bank family while contributing to our growth and success./li/ulpThis is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!/ppBe Proud. Be YOU. Be Independent!/ppQualifications/ppEducation: High School or better./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div