Field Service Engineer

Description


As a Field Service Technician, you will provide maintenance, troubleshooting, and repair services on highly technical medical equipment and systems at customer locations throughout the assigned service territory. This is a hands-on, customer-facing field service position requiring strong mechanical, electrical, electronic, hydraulic, and troubleshooting skills.

You will perform scheduled preventive maintenance and emergency repairs while ensuring equipment is serviced according to manufacturer requirements, regulatory standards, and established procedures. You will also interact directly with customers, provide equipment instruction, and help ensure the proper operation and use of equipment.

Must-Have Skills, Experience, and Education:

• Strong mechanical troubleshooting and repair experience
• Experience with electrical and electronic systems
• Knowledge of valves, steam, and water systems
• Experience troubleshooting mechanical and hydraulic equipment
• Strong technical aptitude and hands-on problem-solving skills
• Preventive maintenance experience
• Strong customer service and interpersonal skills
• Ability to communicate professionally with customers and customer personnel
• Ability to manage multiple priorities and respond to emergency repair requests
• Ability to work independently in a field service environment
• Willingness to travel throughout the assigned local service territory
• Willingness to travel outside the area for training during the first year
• Valid driver's license
• Ability to successfully complete required customer security clearance checks, expanded background checks, work-history and personal-conduct checks, and required health screenings/immunization programs

Nice-to-Have Skills:

• Military avionics experience
• Military electro-mechanical maintenance experience
• Medical equipment or medical device service experience
• Previous field service experience
• Experience maintaining highly technical equipment or machinery
• Experience managing preventive maintenance programs
• Experience training customers on equipment operation and proper use
• Strong examples of influencing and working effectively with customers
• Experience working in highly regulated or government environments