Field Service Engineer 2 - LINAC Machines

Publishable Job Description - Field Service Engineer II (LINAC) | Direct Hire (W2)
Position: Field Service Engineer II (FSE II) - Linear Accelerators (LINAC)
Employment Type: Direct Hire (W2) | Full-time (40 hrs/week)
Territories / Locations (multiple openings):

1. Boise, ID
2. Hartford, CT
3. Cedar Rapids, IA
4. Chicago, IL
5. Philadelphia, PA
6. Washington, DC (2 openings)
7. Grand Rapids, MI
8. Detroit/Ann Arbor, MI
9. Oklahoma City, OK
10. Springfield, MA

Compensation: $110,000-$120,000 base salary (Flexible/Negotiable DOE)
Benefits: Health, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k)
Vehicle: Company vehicle (Nissan SUV) or mileage option
Relocation: Available for out-of-area candidates (case-by-case)

Company Overview:
Our client has 25+ years of experience as an independent service provider within the radiation therapy and medical equipment industry, focusing on patient-centered and quality-driven solutions .
About the Role:
We're hiring a Field Service Engineer II to service and support radiation oncology linear accelerators (LINACs) in the field. This is a Level II role designed for engineers who can diagnose, maintain, and repair systems independently on customer sites , with a strong focus on minimizing downtime and delivering high-touch customer support in clinical environments.
Success in this position is measured by reducing mean time to repair -from the initial service call through resolution and customer confirmation.

Key Responsibilities

• Perform on-site service, repair, preventative maintenance, and troubleshooting on assigned LINAC systems (hardware/software as applicable).
• Diagnose electro-mechanical, electronic, and system-level failures and determine the most cost-effective resolution to reduce customer downtime.
• Act as the primary technical point of contact for assigned accounts; build trust with clinical teams and stakeholders.
• Document service activity, troubleshooting steps, and parts usage accurately in internal systems.
• Maintain and manage spare parts inventory for assigned sites (including replenishment of customer kits where applicable).
• Provide remote/phone technical support as needed to support customers and/or other field engineers.
• Maintain current technical knowledge, documentation, and safe work practices.

Required Qualifications

• 2+ years of hands-on field service experience with Varian TrueBeam (minimum requirement).
• Ability to work independently in the field and complete diagnostics/repairs without direct supervision.
• Strong background in electronic and electro-mechanical troubleshooting and test equipment use (verification/calibration).
• Working knowledge of PC-based systems; ability to identify and repair routine software and network-related issues.
• Strong communication skills and a customer-focused mindset (clinical/professional environment).
• Ability to lift up to 75 lbs and work on equipment requiring standing, dexterity, and use of small tools/parts.
• Willingness to travel (domestic and occasional international travel may be required).

Preferred Qualifications

• Elekta experience is a plus.
• Familiarity with CRM/ERP tools (e.g., Salesforce) and strong comfort with Microsoft Office (Word/Excel/PowerPoint).

Schedule / On-Call Expectations

• On-call coverage 24/7/365 (rotation/assignment details discussed during interview).
• Engineers typically support 2-3 machines on average (varies by territory and business needs).