Veterinary Client Service Representative

Veterinary Client Service Representative Fort Worth, Texas The PARC Vet is hiring an experienced Client Service Representative to join our team. As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our patients, coordinating client services, and maintaining a friendly, professional, and courteous environment. Experience & Skills Requirements Customer service experience and 1 year experience in veterinary medicine are highly preferred Knowledge of veterinary triage highly preferred Great communication skills – team oriented with ability to collaborate and support each other Outstanding multi-tasker Must be able to work rotating weekends and certain holidays Desire to practice empathetic, gold standard medicine benefiting our patients Proactive, kind and provide trustworthy communication to patients, team members and clients. Open availability, including nights, weekends, and holidays Desire to constantly grow and advance as a valued member Role Responsibilities Help strengthen relationships with clients by greeting them and their pets, assisting new clients with registration, and informing them of expected wait times Educate clients and answer non-medical inquiries Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; regular monitoring of email and faxes Schedule appointments, including in-office diagnostics, and communicate with referring hospital staff to access patient records; create appointment reminders and reschedule missed appointments Maintain computer records with up-to-date client and patient data and verify each patient upon entry into the hospital Keep front desk, reception area, waiting areas, and exam rooms neat and clean Ensure financial responsibilities are met, reviewing charges for services and reconciling cash drawer with computer-generated reporting Guide, mentor, and support fellow team members You’ll Grow with Us Access to a free library of continuing education courses – ThriveU Live virtual interactive workshops to develop valuable leadership skills A program designed to teach fundamentals of running a pet hospital Benefits – our care in action Paid time off including 8-weeks of full-pay parental leave, bereavement leave, and time off for new pet adoptions Top quality medical, dental, and vision insurance plus health savings and flexible spending accounts Pet perks including free exams and discounts at all Thrive Pet Healthcare locations Subsidized backup and ongoing care support for children, adults, and pets Mental health benefits including coaching and therapy sessions 401k with employer contribution and no enrollment waiting period Continuing education and development support through free CE courses #J-18808-Ljbffr Stryker Corporation