Customer Success, Support (2nd Shift)

Customer Success, Support (2nd Shift)

Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals meet the moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a top workplace.

What You'll Do

• This role has you working on our frontline technical support team assisting customers with questions, troubleshooting, and configuration changes
• Provide top-notch, "white glove", concierge-level service to Kipsu customers
• Respond quickly to our customers
• Develop skills around various technologies and help build out new ways to enhance our platform
• Kipsu offers 24/7, 365 day support to our customers. This role is from 3pm - 11pm and may include some weekends and holidays

What We're Looking For

• Excellent communication skills in both writing and speaking
• A great attitude and a love for helping others succeed; a willingness to "roll up your sleeves"
• Previous experience in the service/hospitality industry
• Knowing how to utilize teammates and resources to find the best solution to a problem
• Ability to multi-task and work independently under pressure without constant guidance
• Consistently over-deliver on any promise we make to a customer
• Cool and calm demeanor when customers are neither cool nor calm
• Unyielding resilience, strong work-ethic, and an innate drive for personal success
• Creative thinking and the desire to improve processes and resolve inefficiencies
• Excellent problem-solving skills; if you're the go-to person in your current department for escalated or difficult issues, that's a good sign
• A demonstrated capacity to be a team player

What Makes Kipsu Different

• We're a solid, stable company, and we enthusiastically embrace our founding startup spirit everyone pitching in and working to the same goals.
• Our culture we have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
• Our unique philosophy we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
• Remarkable growth with nearly a decade of advancement, we continue to accelerate. It's an exciting time to be here.

Why You'll Love It Here

• Unity everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
• Transparency our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
• Trust our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
• Mentorship - we all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
• Respect our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
• Purpose everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers' work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

The compensation range for this role is $50,000- $60,000/yr. We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits.