Program Monitor

Program MonitorThe Department of Developmental Services (DDS) is seeking a dedicated and qualified Compliance Officer III candidate who will function as the Program Monitor. The Compliance Officer III will work under the direction of the Area Director or designee. The position is an integral member of the Area Office Management Team and is involved in management-level planning and activity. The incumbent will oversee and provide direction to vendor agencies in the design, implementation and evaluation of contracted residential, individual, day/employment and or family support respite programs which support diverse communities.Duties and Responsibilities (these duties are a general summary and not all inclusive): Act as liaison between Area Office and provider agencies. Respond to inquiries regarding DDS policies, regulations and Request For Response (RFRs) Work within a team process in collaboration with all levels of area office staff to ensure programs and services are responsive to changing client needs and meets criteria set out in respective RFRs Monitor and evaluate all contract and state operated services for compliance with applicable programmatic and regulatory standards, Office of Quality Assurance, and Investigation findings Maintain ongoing records of agency performance, participates in all management planning meetings and programmatic meetings with agencies. Help keep the investigation database (Investigative Processing System) up to date and comply with timelines. Participate in clinical and team meetings as needed. Monitor Home and Community Service Information System (HCSIS). Help Conduct administrative reviews and develops action plans with agencies, work with community members to review all Manage safety plans Monitor site visits Works closely with Program Coordinator II on contract monitoring, with knowledge of contracts Participates in contract management and oversight. Assess trends and patterns which emerge from monitoring activities and report findings to Area Director or Designee. May have supervisory responsibilitiesPreferred Qualifications: Knowledge of Disabled Persons Protection Commission (DPPC) and DDS investigations Knowledge of resources for self-advocacy for individuals with developmental disabilities Ability to apply conflict resolution skills Demonstrated ability to work with developmentally disabled adults Knowledge of RFRs Basic knowledge of contractsAbout the Department of Developmental Services: The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.Qualifications: First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or regulatory administration work (B) and equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.Primary Location: United States-Massachusetts-Waltham - 465 Waverly Oaks RdJob: Compliance and CertificationAgency: Department of Developmental ServicesSchedule: Full-timeShift: DaySalary: 76,817.52 - 111,796.10 Yearly