Assistant Branch Manager - Ave U & East 17th Street - Brooklyn, NY

Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Assistant Branch Manager-Operations in a Chase Branch, your passion for client service and operational expertise will shine. You will collaborate closely with the Branch Manager to manage the overall operations of the branch. You'll take charge of branch operations and ensure compliance with banking regulations. You’ll lead and coach our Associate Bankers, guiding them to handle transactions accurately, provide exceptional client experiences, and introduce clients to our bankers. You will represent our brand and culture with the utmost hospitality.

Job Responsibilities 

• Manage and inspire our Associate Bankers to work as a team to deliver seamless service with care and sincerity, as well as coach them to understand our policies, procedures, products, systems, and banking transactions to ensure they succeed. 
• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch and take charge of the branch's day-to-day operations, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions with clients, building trusted relationships.
• Strategically plan and manage staffing to adapt to the evolving needs of the branch and our clients, ensuring we are always ready to put the client first. Keep the branch team informed and aligned with branch priorities throughout the day when designated by the Branch Manager. 
• Oversee every aspect of branch operations including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. 
• Engage clients with clear, polite communication to understand and help them, anticipating their needs. Resolve any issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. 

Required qualifications, capabilities, and skills

• You thrive in a fast-paced environment and are committed to doing what's right for both clients and colleagues, you inspire and lead others with your positive attitude.
• You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
• You successfully navigate and excel in branch audits, and take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. 
• You have a sharp ability to ask insightful questions, analyze situations, solve problems, and make sound decisions, while maintaining a keen eye for detail and staying organized to effectively manage multiple tasks.
• You have a strong passion for influencing and educating the branch team and partners, helping them stay connected and informed.
• You shine at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
• You have 2+ years of management experience or retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

• You have 1+ years of Associate Banker (Teller) experience. 
• You have a college degree or military equivalent. 

Training and Travel Requirement

• You’ll successfully complete our Assistant Branch Manager Training Program before being considered for placement as an Assistant Branch Manager-Operations. 
• You’ll need to be able to travel as required for in-person training and meetings.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.