Residential Case Manager (MHP Required)

Job Details: Job Location: SEATTLE, WA 98115 | Position Type: Full Time | Salary Range: $30.00 - $36.47 Hourly

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.

Benefits

• Company‑paid medical, dental, vision, and disability insurance
• 403B retirement plan with employer match
• Continuing education credit
• Personal unlimited Orca Card
• Employee assistance program with financial, mental, and legal assistance

Schedule

Monday‑Friday, 8:00am‑4:00pm (Full‑Time, 40 hours/week)

Responsibilities

• Provide direct individual mental health counseling and therapeutic interventions to residents in accordance with service plans and clinical need.
• Provide clinical consultation and guidance to residential staff and non‑MHP case managers through collaboration and shared clinical planning, as needed to support resident care; this role does not include formal supervisory authority.
• Contribute to meeting King County residential licensing requirements by providing required clinical services and therapeutic support to residents, consistent with Mental Health Professional (MHP) standards.
• Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating resident needs and services; ensuring Service Plans, Crisis Plans, Continuing Stay Reviews, and other documentation are completed on time and kept up‑to‑date; and providing consistent contacts and skills training to work towards goals.
• Support the clinical work of non‑MHP case managers through collaboration, shared documentation standards, and consultation on treatment planning, while maintaining a non‑supervisory role.
• Coordinate with relevant internal and external departments to coordinate resident referrals, ensure timely intake into program, and review of individualized plans.
• Collaborate with care team to ensure all residents access needed treatment, support, case management, and appointments, including transportation to external providers.
• Ensure all interactions represent the five principles of trauma‑informed care, including safety, choice, trustworthiness, collaboration, and empowerment.
• Facilitate, monitor, and support medications and medication windows to ensure the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training and within assigned role responsibilities.
• Actively participate in Shift Change meetings and complete associated documentation.
• Complete daily documentation in electronic medical record on resident interactions, medications dispensed when assigned, and other required documentation, ensuring an interaction or observation and subsequent documentation are completed for all residents across the team.
• Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
• Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency.
• Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information.
• Assist with and support on‑site cleaning, including skills training with residents to maintain personal and community spaces, laundry, and preparation for regular pest treatments.
• Provide immediate crisis intervention and resolution as needed.
• Always maintain resident and staff confidentiality.

Additional Responsibilities

• Completing assigned work related to maintaining and adhering to licensing responsibilities, such as Washington Department of Social and Health Services (DSHS) and Department of Health (DOH), as assigned by supervisor.
• Providing skills training and assistance to residents in Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) per their service plan and individual needs, such as assistance in hygiene needs, feeding, personal hygiene, cleaning, finances, transportation, etc. Includes preparing resident meals when cook is not on duty and per menu.
• Learning and executing skills and techniques promoted in the State of Washington mandated training, Fundamentals of Caregiving.
• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs.
• Maintaining, and documenting in, resident charts, activity logs, meal charts, etc. following agency, county, state, and federal guidelines.
• Facilitating regular group and individual activities, encounters, and specialized resident events, such as outings and holiday gatherings.
• Assisting in admission and discharge planning per supervisor direction.
• Participating in fire drills, resident orientation, chores, and resident room maintenance during resident move‑in and move‑out.
• Monitoring and managing facility milieu for visitors, television time, and quiet times.
• Attending all scheduled meetings and supervisions.
• Staying awake on all shifts.
• Performing other duties as assigned.

Qualifications

Qualifications are listed separately for further details.