Associate Director, Business Technology (BT) Account Management - Commercial

The Position

The Associate Director, Business Technology Account Management - Commercial serves as a strategic partner to business stakeholders, translating their goals into impactful business technology solutions. This role acts as a trusted advisor, capability steward, and internal consulting partner, shaping how Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve for the U.S. market. The ideal candidate is proactive, collaborative, and adept at building relationships across all levels of the organization.

Key Traits to be Successful in This Role

• Strong Communication: Able to clearly articulate complex concepts and listen actively to stakeholder needs.
• Relationship Building: Establishes trust and credibility with field teams, business leaders, and cross-functional partners.
• Business Acumen: Understands commercial strategies, field operations, and the value drivers in a sales environment.
• Technical Expertise: Demonstrates hands‑on experience with Veeva (Engage, Vault, Promo Mats), Salesforce Clouds (Service, Marketing), and is comfortable with technology integration and optimization.
• Change Leadership: Drives adoption of new solutions, influences change and ensures value realization from technology investments.
• Problem Solving: Approaches challenges with resourcefulness and delivers innovative, actionable solutions.
• Collaboration: Works effectively with cross-functional teams and fosters a culture of teamwork.
• Results Orientation: Focused on delivering measurable outcomes and continuous improvement.

Responsibilities

• Strategic Alignment: Work with business stakeholders to understand strategic goals and translate them into BT solutions, with a focus on field engagement and sales operations.
• Capability and Value Stream Mapping: Develop business capability models and value stream maps to ensure alignment with business objectives. Apply deep knowledge of field processes and CRM tools (Veeva, Salesforce).
• Requirements Gathering: Conduct detailed analysis to gather and document business requirements. Collaborate across field teams, sales, and marketing to achieve common objectives.
• Solution Design: Partner with BT and field teams to design solutions that meet business needs and align with overall BT strategy. Oversee integration of sales technologies and ensure seamless data flow between local and global systems.
• Process Improvement: Identify opportunities for process improvements in field sales and service workflows. Leverage AI, machine learning, and automation to (re)imagine and (re)invent processes.
• Project Management: Plan, execute, and oversee projects to ensure completion on time, within scope, and within budget. Includes hands‑on leadership of field‑focused technology implementations.
• Stakeholder Management: Manage relationships with key stakeholders, especially field sales leaders, to ensure successful project delivery and adoption.
• Documentation: Create and maintain documentation for business processes, requirements, solutions, and project plans, focusing on field engagement initiatives.
• Change Journey: Influence the change management journey by driving adoption and ensuring maximum value realization from BT solutions among field teams.

Required Experience and Skills

• Bachelor's degree with at least Seven years of relevant experience in BT, commercial business, or management, with a minimum of five years in BRM, Business partner role.
• Excellent communication, analytical, and project management skills.
• Knowledge of agile planning tools (e.g., JIRA, Confluence).
• Experience in pharmaceutical organizations with regulated, global operating models.
• Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture).
• Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
• Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and Customer Engagement platforms.
• Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability.

Preferred Experience and Skills

• Master's degree preferred.
• Consulting background strongly preferred—global consultancy or boutique firm focused on Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics in MedTech/Pharma.
• Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, or analytics modernization.
• Proven executive communication, structured problem‑solving, and stakeholder influence across regions (U.S., preferred).
• Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.

EEO and Equal Opportunity

Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

Benefits

• Annualized Salary Range (US): $125,400.00 - $213,100.00
• Relocation: No relocation
• VISA Sponsorship: No
• Travel Requirements: 10%
• Flexible Work Arrangements: Flex Time, Hybrid
• Employee Status: Regular