Care Manager

Care Manager – Private Duty Home CareLocation: Houston, TX (Hybrid Field & Office-Based)Primary Service Area: Central Houston, River Oaks, West University, Memorial, and TanglewoodSchedule: Full-TimeCompensation: $80,000–$100,000 base + performance bonus opportunity up to $15,000 annuallyOur client, a nationally recognized and locally owned private duty home care agency, is seeking a highly polished, professional, and relationship-driven Care Manager to oversee client care delivery, caregiver oversight, and high-touch family relationships throughout Houston's most prestigious neighborhoods.This is an exceptional opportunity for a nurse or care professional looking to transition away from traditional bedside nursing while still utilizing their clinical judgment, communication skills, and leadership abilities in a highly respected, concierge-level home care environment.The ideal candidate is poised, organized, emotionally intelligent, and comfortable working with affluent families who expect an elevated, white-glove level of service and professionalism.What Makes This Role UniquePrestigious Houston Service AreaThis organization primarily serves clients throughout Central Houston, River Oaks, West University, Memorial, and Tanglewood — communities known for high expectations, concierge-level service standards, and personalized care needs.Perfect for Nurses Transitioning Away from Bedside CareThis role allows nurses and care professionals to remain client-facing and impactful without traditional bedside nursing demands.Leadership & Growth OpportunityWork directly alongside ownership and executive leadership while helping shape and grow the future of care delivery across the organization.Highly Visible, Relationship-Driven RoleYou will serve as the face of the agency for many families and referral partners.Key ResponsibilitiesClient Care LeadershipConduct in-home consultations and develop customized care plansServe as the primary point of contact for families, especially those with complex needs or high expectationsEnsure care plans are executed with excellence, particularly during the first weeks of serviceMonitor client satisfaction and proactively address concernsManage difficult family situations with empathy, professionalism, and strong communicationCollaborate closely with scheduling and HR teams to appropriately match caregivers with clientsConduct quality assurance visits in client homes throughout the service areaCaregiver Oversight & Team LeadershipBuild strong working relationships with caregivers while maintaining accountability and professionalismLead and support Care Coordinators and care teamsConduct regular caregiver check-ins and supervisory supportReinforce professionalism, communication standards, and white-glove service expectationsAssist with coaching, recognition, and caregiver development initiativesRepresentation & Community PresenceRepresent the organization professionally with clients, referral partners, and within the communityParticipate in community engagements, industry events, and professional networking opportunities as neededHelp reinforce office culture, professionalism, accountability, and operational excellenceSupport growth initiatives and care management infrastructure development as the organization expandsWho This Role Is Perfect ForA nurse or care professional seeking to move away from bedside nursing while remaining patient and family facingSomeone polished, buttoned-up, and highly professional in presentation and communicationA strong communicator comfortable working with affluent and high-expectation clienteleSomeone emotionally intelligent who can navigate complex family dynamics with confidence and empathyA self-starter who thrives in a fast-paced, relationship-driven environmentSomeone who enjoys leadership, oversight, and helping elevate the quality of care deliveryRequired Qualifications7+ years of experience in aging services, home care, hospital case management, private client services, care navigation, or related healthcare settingsStrong client-facing communication and relationship management skillsHighly organized with exceptional follow-through and responsivenessAbility to manage multiple active client cases simultaneouslyStrong documentation and problem-solving abilitiesValid driver's license and reliable vehicle (mileage reimbursed)Preferred QualificationsRN, LVN, LCSW, MSW, or Care Management certification (CMC, CCM, etc.) preferredExperience working with high-net-worth or concierge-level clientele strongly preferredLeadership or supervisory experience in home care or care coordination environments preferredBenefits & PerksMedical, Dental, and Vision Insurance401(k)Performance-based bonus opportunities15 days PTOPaid holidaysMileage reimbursement for client-related travelHybrid work structure with flexibility between office and fieldOngoing professional development and leadership growth opportunitiesClear path toward Director of Care and senior leadership rolesWhy Join This Organization?Join a nationally recognized home care agency ranked among the best in the countryWork directly with ownership and executive leadershipHelp shape the future of care delivery and client experienceServe sophisticated families who value exceptional service and professionalismGrow into senior leadership as the organization continues expandingIf you are a polished, compassionate healthcare professional seeking a leadership-focused alternative to bedside nursing while still making a meaningful impact on patients and families, we encourage you to apply.Don't have your resume on hand?Text "CAREMANAGER" to View phone number on click.appcast.io for an On-The-Go Application!