IT Desktop Support Analyst

IT Desktop Support / IT Helpdesk

Position Overview

We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative environment. This role will be responsible for troubleshooting hardware, software, mobile devices, audiovisual equipment, and workplace technology issues while delivering exceptional customer service. The ideal candidate is a strong communicator who enjoys working directly with users of varying technical skill levels and takes pride in creating a positive support experience. This position will serve as a key member of the infrastructure team, supporting daily operations while helping maintain reliable, secure, and efficient technology services.

Key Responsibilities:

• Provide onsite and remote support for desktop, laptop, mobile device, and peripheral-related issues.
• Exec/White Glove Support
• Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
• Support conference rooms, executive meetings, and audiovisual technologies.
• Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
• Utilize ServiceNow to document, track, and resolve incidents and service requests.
• Support Apple and Windows devices within a corporate environment.
• Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
• Maintain accurate asset inventory and technical documentation.
• Partner with infrastructure and security teams to escalate and resolve complex technical issues.
• Participate in on-call support as needed.

Top Required Skills

• Desktop Support & Troubleshooting: Windows PCs, laptops, printers, peripherals, and end-user support.
• Microsoft 365 Support: Outlook, Teams, OneDrive, Office applications, and account troubleshooting.
• ServiceNow: Incident management, ticket documentation, and service request fulfillment.
• Customer Service & Communication: Ability to support non-technical users with professionalism and patience.
• Audio/Visual Support: Conference rooms, meeting technology, Teams Rooms, and presentation systems.

Nice-to-Have Skills

• Apple/macOS support experience
• Microsoft Intune familiarity
• Mobile device support and management
• Experience in manufacturing, pharmaceutical, or regulated environments
• Hardware deployment and lifecycle management

Soft Skills:

• Strong customer-service mindset
• Comfortable working face-to-face with executives and non-technical users
• Patient, professional, and approachable
• Able to build relationships quickly and earn trust
• Self-starter who takes ownership of issues through resolution
• Comfortable introducing new ideas and process improvements

Skills

Desktop, Troubleshooting, Support, Customer service, Help desk support, Service desk, Office 365, audio visual, apple support, Intune, mobile device support

Top Skills Details

Desktop, Troubleshooting, Support, Customer service, Help desk support, Service desk, Office 365, AV/audio visual

Additional Skills & Qualifications

The biggest differentiator is communication skills. This person will support non-technical users and that the Chicago-area support role needs someone polished, personable, and comfortable providing white-glove support. Technical skills can be taught more easily than the ability to communicate effectively and create a positive user experience.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Buffalo Grove, IL.

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Buffalo Grove,IL.

This position is anticipated to close on Aug 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.