Application Support Technician - Supply Chain
Ovation Workplace Services Inc.
Job Description
Job Description
Role Summary:
Responsible for ensuring stability, availability, and performance of supply chain applications by managing critical incidents, coordinating issue resolution, and driving continuous service improvement. The role serves as a bridge between business stakeholders, application teams, infrastructure teams, and vendors to minimize business disruption and maintain operational excellence.
Key Responsibilities
- Provide L2 support for Supply Chain Management (SCM) applications.
- Perform incident, problem, and service request management in accordance with ITIL processes.
- Analyze application issues, identify root causes, and coordinate timely resolutions.
- s
- Maintain application documentation, support procedures, and knowledge repositories.
- Drive service restoration, provide timely status updates and executive communication during critical incidents.
- Automation vendor coordination & escalation.
Stakeholder & Service Management
- Partner with business users to understand operational challenges and prioritize support activities.
- Collaborate with development, infrastructure, database, cloud, and vendor teams for issue resolution.
- Drive service improvement initiatives and process optimization.
- Prepare incident trends, availability reports, and executive dashboards.
Required Skills
- Exposure to Supply Chain processes
- Exposure to supporting platforms such as SAP, Supply Chain HUB, Oracle SCM, Blue Yonder or similar solutions.
- Mandatory Hands-on experience with Incident, Problem, and Change Management processes.
- Knowledge of ITIL frameworks and Major Incident Management.
- Excellent troubleshooting, analytical, and root-cause analysis skills.
- Strong stakeholder management and communication abilities.
- Experience with monitoring tools, ticketing systems (ServiceNow, Remedy, Jira, etc.), and batch/job monitoring.
Preferred Qualifications
- Bachelor’s degree in information technology, Computer Science, or related field.
- ITIL Foundation or IT Service Management certification.
- Experience in 24x7 production support environments.
- Knowledge of cloud platforms, databases, and integration technologies.
Vacancy posted 9 days ago
Similar jobs that could be interesting for youBased on the Application Support Technician - Supply Chain in Northbrook, IL vacancy
$20 - $23 per hour
...Full-Time Non-Exempt Required Degree High school Contact information Phone (***) ***-**** POSITION DESCRIPTION APPLICATION SUPPORT Technician - Supply Chain Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY...SuggestedFull timeWork experience placementWork at officeLocal area- City of Lincoln in Northbrook, IL is seeking an Application Support Technician - Supply Chain to ensure stability and performance of SCM applications by managing incidents and coordinating resolutions. You will work with business users, development, infrastructure, and...Suggested
- ...that by combining the highest quality talent with our unwavering support, we will become an invaluable extension of the team. Halo... ...all areas of product/project governance, UX/UI, multi‑platform applications, quality assurance/testing, cloud computing, and data analytics...SuggestedPermanent employmentFull time
- ...North American leader in shipping, is seeking a Part-Time Cash Applications Specialist to join our Finance team in Pleasant Prairie, WI.... ...You will process customer payments, ensure account accuracy and support seamless financial transactions for our growing business. This...SuggestedPart timeMonday to FridayFlexible hours
$25 - $27 per hour
Uline, a family-owned North American leader in shipping and packaging materials, is seeking a Cash Applications Specialist to join its Finance team in Pleasant Prairie, WI. You will process customer payments, research discrepancies, and maintain accurate account reconciliations...SuggestedHourly pay$25 - $27 per hour
...Drive, Pleasant Prairie, WI 53158 Do you thrive on accuracy and enjoy working with numbers? Uline is looking for a Part‑Time Cash Applications Specialist to join our Finance team. In this role, you’ll play a crucial part in ensuring seamless financial transactions and...Hourly payPart timeMonday to Friday- ...day, we help clients navigate complexity, support recovery, and deliver outcomes that make... ...Bassett is seeking a Senior Cash Application Specialist to join our dynamic team and... ...skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a...Full timeLive outWork at officeLocal areaFlexible hours
- ...where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning... ...live The Gallagher Way.OverviewThe M&A Application Integration Specialist is responsible for... ...set, lines of business/practice area, supply/demand, and scheduled hours. On top of a...Full timeLive outLocal areaRemote workFlexible hours
- USA Clinics Group is seeking an organized Clinical Applications Trainer to join our Corporate team. This role bridges clinical operations... ...person sessions, onboarding new clinical team members, and providing Tier 1 support for EMR issues. #J-18808-Ljbffr USA Clinics Group
$55.2k - $62.1k
ThermoSafe is seeking an experienced AR Analyst - Cash Applications to join our Finance team in Arlington Heights, IL. You will match customer... ..., resolve discrepancies, and manage unapplied cash while supporting audits and monthly closes. A collaborative, detail‑oriented...Work at office- ...services are substantially less expensive than those provided by large healthcare systems and emergency rooms. Job Title: Cash Application Specialist Job Description Summary The cash application specialist will ensure all patient and insurance payments are posted accurately...Temporary workLocal areaFlexible hours
- Illinois Bone and Joint Institute, LLC, based in Park Ridge, IL, is hiring a Cash Application Specialist to ensure accurate posting of patient and insurance payments. You will resolve discrepancies, process ERAs/835s, and address EOBs while coordinating with payers and...
- ...parts and finished product samples. Researches and maintains supply and ingredient needs for internal testing. Assists in the... ...specific processing equipment and process development for the target application(s). Deep knowledge of production processes for meat...Work at office
Handtmann Inc
Lake Forest, IL25 days ago - ...Bone and Joint Institute, LLC in Park Ridge, IL seeks a Cash Application Specialist to ensure patient and insurance payments are posted... ...card and lockboxes, research ERAs and EOBs, contact payers, and support month-end close while contributing to a collaborative team....
- ..., marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that... ...and enrichment of ideas and perspectives at AHEAD. Desktop Support Engineer The Desktop Support Engineer serves as a point of...Work at officeRemote workShift work
$70k - $85k
...responsibility of the IT Infrastructure and Operations Communication Analyst is providing technical support for employees across desktop computers, laptops, mobile devices, software applications, and network services. This role is responsible for troubleshooting IT issues, managing...Full timeWork at officeLocal areaRemote workWorldwideBarilla
Northbrook, ILa month ago- Uline is seeking a Cash Applications Specialist to join our Finance team in Illinois. You will ensure accurate processing of checks, electronic payments, and credit card transactions, and resolve discrepancies to maintain account accuracy. The role requires attention to...
$100k
Audio/Video Salesperson Abt Electronics has an immediate opening for the position of an Audio/Video Salesperson. We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes ...Work experience placementImmediate startFlexible hours- A manufacturing company in Wheeling, Illinois is seeking a Help Desk Support Specialist to provide maintenance for client computers and devices. The ideal candidate will have strong knowledge of Apple systems and experience in technical support. Responsibilities include...Full time
- Job Description The IT Temp Support Analyst will be a contact for internal company employees... ...computer hardware, software, and cloud applications, mobile, and other various desktop... ..., etc. and work within a team of technicians Must have flexibility to attend team meetings...Temporary workWork at officeLocal areaRemote workWork from homeFlexible hours
- ESP Global Services is hiring a Desktop Support Technician in Arlington Heights, IL to provide end-user IT support for Windows PCs, Macs, printers, and mobile devices. The role supports multiple departments and maintains SLAs while ensuring hardware and software issues...
- Job Description Provide remote troubleshooting support to field technicians - Act as escalation point beyond Level 1 support Assist store personnel... ..., or any other status or characteristic protected by applicable laws, regulations, and ordinances. To learn more about how...Remote work
- ...Pleasant Prairie, WI, is seeking a Technical Service Representative. You will repair products returned by customers, provide technical support by email and phone, and coordinate parts and estimates to keep operations running smoothly. Minimum requirements include a high...
- Endeavor Health's Glenbrook Hospital in Glenview, IL seeks a Medical Laboratory Scientist (MLS) - Technical Specialist to join our care team. You will solve technical problems across laboratory areas, identify issues affecting test performance, and communicate effectively...Full time
$77k - $96k
...meet the needs of the CAP Accreditation Programs customers and support CAP objectives. Communication and consultation services for a... ...review of CAP‑accepted PT providers, including: Initial applications Annual renewal materials Audit materials Ongoing monitoring...Work at officeLocal areaWorldwide$50k - $55k
...and software for vehicle calibration. HP Tuners is seeking a Support Technician - Tier 1 to join our team onsite in Buffalo Grove, IL. The... ...questions from customers about products & parts (e.g., application keys, interface driver issues, etc.), providing remote software...Work experience placementRemote work$70k - $85k
...seeking an IT Infrastructure and Operations Communication Analyst in Northbrook, IL. This hybrid role focuses on providing technical support for desktop and mobile devices, managing user accounts, and assisting with onboarding and offboarding. The ideal candidate has a...- ...motivated Service Desk Analyst to join the Global Service Desk team in Glenview, IL. The ideal candidate will have solid technical support experience and strong communication skills. Responsibilities include providing phone support for hardware and software issues, logging...Permanent employmentFull timeWork at office
- ...an IT Infrastructure and Operations Communication Analyst based in Northbrook, IL. This hybrid role focuses on providing technical support for desktop computers, laptops, mobile devices, and network services. You will troubleshoot IT issues, manage user accounts, support...
$99.37k - $141.96k
...consistent service information, and ensure performance against Service Level Agreements while supervising a centralized technical support and help desk team. Responsibilities Manages, coordinates, plans, and leads technology-related activities within a single functional...For contractorsWork experience placementWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Application Support Technician - Supply Chain. Be the first to apply!
Related searches
- cash application clerk Northbrook, IL
- cash application representative Northbrook, IL
- app support Northbrook, IL
- app Northbrook, IL
- app delivery Northbrook, IL
- senior application security Northbrook, IL
- cash applications coordinator Northbrook, IL
- cash app Northbrook, IL
- application development Northbrook, IL
- application team lead Northbrook, IL