Technology Site Support Specialist

Job Summary: Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. A leading IT service providers for K-12 education, EduTech Group is currently seeking qualified applicants for employment supporting faculty, administration and students within several local area school districts. Our ideal candidate would demonstrate and possess: a passion for providing excellent customer service, experience troubleshooting and repairing Windows, Macintosh and/or Chromebook-based devices, and a desire to grow alongside a team of leaders and innovators who consistently strive to make a difference in betterment of the learning process for students and teachers of Northeast Ohio. Our Culture: At EduTech Group (Pacific OneSource Business Unit), we understand the importance of teamwork and value the depth of technical knowledge that each of our employees brings to the table. If you are seeking a work environment where your input and collaboration is welcomed, encouraged and heard, then this is the place for you. We are passionate about promoting internally, unlocking the full potential of our employee's technical and customer service skills, and ultimately giving our team members the opportunity to decide where they would like to go in their technical careers. Nearly all of our senior leadership team originally started with the company in a part time capacity and then advanced into full time positions, so you would be working alongside a group of technicians who have been in your shoes and have helped build EduTech Group from the ground up. Position Details: Full Time Technical Support Specialists work approximately 40 hours per week between the hours of 7:00am and 6:00pm. Evening and weekend work may also be an option and very occasionally necessary. Support Specialists will gain experience with a wide range of technologies over a relatively short time period as well be given opportunities to specialize in specific areas of technologies based on their interest should their work ethic and talent prove satisfactory. The candidate must have a vehicle to drive from school to school and must be able to pass an FBI/BCI background check. Position Responsibilities: · Exude broad ownership and take large responsibility for the site location's ticketing management system, resolving all technical support issues in a timely and professional manner. · Effectively and clearly communicate with faculty, administration and technicians independently to resolve day-to-day technical issues within the educational environment. · Diagnose, repair and deploy PCs, printers, projectors, Chromebooks, iPads and other classroom technologies. · Assist with the maintenance and operation of enterprise client/server relationships and other hosted systems operated or used by specific departments within the school. · Assist the Network Engineer with special projects on an as needed basis. · Assist the Programs Manager and other employees with user account creation, the creation of organizational units and password resets within Microsoft Active Directory, Office 365 Management Console and the Google Admin Console. · Record all work in a ticket tracking system, audit the work queue to ensure maximum efficiency, create and utilize documentation for common issues helping to build a knowledge base, present professional development training when appropriate for faculty and administration wanting to learn about new technology that can be integrated into the classroom. · Help manage external vendor relationships including ordering replacement warranty parts while assisting in the coordination and determination of new equipment purchases. Preferred Qualifications: · Technology certification, Associate's or Bachelor's degree in computer science and/or a related technical field. · Knowledge of Microsoft Office products, the Google Suite, Windows 10, Mac and Chromebook-based operating systems. · Possesses a strong customer service outlook with the desire to create an exceptional experience for all staff and students. · Can demonstrate outstanding analytical and problem solving capabilities with the ability to see the bigger picture and prioritize issues based on situation, deadlines and solution. · Outstanding written and verbal communication skills with the ability to present complex technical concepts and solutions in simplified terms. · Ability to respond to difficult, stressful and sometimes sensitive situations in a way that reduces or minimizes potential conflict and maintains good working relationships among internal and external customers. · Ability to work independently, under general operational guidelines, while maintaining a self-starter approach with a desire to grow within the organization. There is no other feeling that comes close to coming home at the end of the day and knowing that you made a direct, personal and positive impact in your work environment and in the lives of educators and young scholars across your community. There is a reason we sometimes refer to our technicians as "superheroes". xxoysbn At EduTech Group, we strive to make that positive impact every day. If you are interested in a job where you can help make a positive difference, where your talent and ambition is desired, fostered and rewarded, then please click the apply button and join us in our mission to provide the best possible technological experience for all of our customers, one school at a time. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Paid time off * Referral program * Vision insurance Experience: * Help desk: 1 year (Required) * Windows: 1 year (Required) Work Location: In person