General Manager

Job Overview:
Search Solution Group is seeking a General Manager on behalf of our client, an indoor entertainment park. The General Manager is responsible for overseeing the daily operations, safety, profitability, and overall guest experience of the entertainment facility. This leadership role ensures operational excellence through staff management, customer service, financial oversight, community engagement, and adherence to company policies and safety standards. The ideal candidate is an energetic and organized leader who thrives in a fast-paced environment and is passionate about creating exceptional experiences for guests and employees alike.

Key Responsibilities:

• Ensure the safe operation of the entertainment park and maintain compliance with all safety procedures
• Oversee all daily park operations to support profitability, efficiency, and guest satisfaction
• Handle customer service concerns professionally and effectively
• Promote a safe and positive environment for guests and employees
• Recruit, hire, onboard, train, and develop park staff
• Conduct employee orientation, coaching, performance management, and disciplinary actions when necessary
• Ensure all employees remain knowledgeable on products, promotions, services, and operational procedures
• Manage employee scheduling and staffing levels to support operational needs
• Supervise staff performance and maintain professional workplace standards
• Develop Assistant Managers through continued mentorship and increased leadership responsibilities
• Manage park operating budgets and maintain accountability for expenses
• Analyze monthly profit and loss statements and submit weekly financial reports
• Collaborate with District Management to establish marketing and sales goals
• Support local marketing initiatives, community outreach, fundraisers, birthday parties, and corporate events
• Build relationships with local businesses, influencers, schools, and community organizations
• Oversee inventory and ordering of operational supplies and materials
• Manage charitable donation requests and donation tracking processes
• Ensure proper maintenance of facility equipment, attractions, and overall park cleanliness
• Work with Human Resources to address employee relations matters
• Ensure compliance with business licensing requirements and state regulations
• Support and uphold all company policies, procedures, and operational initiatives

Requirements Include: Education:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business Management, Hospitality, Recreation, or a related field preferred

Experience:

• 2-4 years of management or leadership experience
• Experience in hospitality, entertainment, recreation, retail, or customer service environments preferred
• Experience managing teams, schedules, budgets, and customer service operations
• Experience with event coordination, sales, or community engagement initiatives preferred

Skills:

• Strong leadership and team management abilities
• Excellent customer service and conflict resolution skills
• Strong verbal and written communication skills
• Organizational and multitasking capabilities
• Ability to make sound decisions in a fast-paced environment
• Intermediate computer proficiency including Google G-Suite
• Strong problem-solving and time management skills

Certifications:

• First Aid and CPR certification required

Knowledge:

• Understanding of operational safety procedures and risk management practices
• Knowledge of budgeting, scheduling, and financial reporting processes
• Familiarity with employee development and performance management practices
• Understanding of customer service best practices and event coordination
• Knowledge of facility maintenance and operational procedures

Key Competencies:

• Strong leadership presence and ability to motivate teams
• Excellent interpersonal and relationship-building skills
• Ability to remain calm and professional under pressure
• Strong attention to detail and organizational skills
• Customer-focused mindset with a commitment to guest satisfaction
• Adaptability and flexibility in a dynamic work environment
• Strong decision-making and problem-solving abilities
• Accountability and ownership of operational performance
• Ability to work evenings, weekends, and holidays as needed
• Physical ability to stand, walk, lift up to 50 pounds, and assist within park attractions when necessary

How to Apply:
To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to View email address on click.appcast.io . Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.

Company Overview: Company Industry: Entertainment & Recreation Location: Orange Park FL Equal Opportunity Employer Statement:
Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.

Disclaimer:
Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.