Asset Manager

We're hiring an Asset Manager | Second‑in‑Command (2IC) to support and back up the business across our growing multifamily portfolio. This is a management track role—ideal for a Community Manager ready for the next big step. You'll be mentored, expected to learn fast, implement strong processes and controls, and delegate and track work to completion. Growth role expected to be able to find inefficiencies, come up with creative solutions, and direct and run the onsite team. Team Enablement & Delegation Delegate daily tasks to field teams and third‑party vendors; track work to closure with clear SLAs. Support onboarding, coaching, and performance feedback for coordinators, leasing, and administrative staff. Analyze performance data across offshore and field teams; flag underperformance and risks early. Operations & Portfolio Leadership Conduct regular asset and portfolio reviews to ensure brand standards, safety and operational readiness. Coordinate operations, maintenance workflows, and vendor activities; establish checks and balances to prevent misses. Audit team workflows, recommend or implement efficiency improvements. Resident/Tenant & Owner Relations Support escalations, resolve service issues promptly, and maintain professional, empathetic communication. Partner with ownership and internal stakeholders to ensure service delivery aligns with expectations. Financials & Analytics Assist with budgeting, forecasting, and variance analysis; monitor AR/AP, AR trends, and expense controls. Build and maintain Excel or Google Sheets trackers and dashboards (e.g., formulas, PivotTables, VLOOKUP/XLOOKUP) to monitor KPIs and work intake through completion. Prepare weekly and monthly performance reports with red/yellow/green status tracking. Prepare financial and AM reports weekly/montly for ownership stakeholders. Compliance & Risk Uphold company policies. Maintain accurate logs, reports, and audit‑ready documentation. Update SOP and documentation as and when needed Process Improvement & Strategic Execution Lead the development and maintenance of standard operating procedures (SOPs) across departments, ensuring processes are documented, scalable, and continuously improved. Map processes end‑to‑end, identify bottlenecks, implement SOPs and checklists, and measure results. Coordinate with US leadership to align metrics, reporting, and strategic objectives. Support execution of strategic initiatives and track accountability across teams. Travel & Hours Travel to assigned markets as needed (regional day trips and periodic overnights). Work hours flex to business needs, including occasional evenings or weekends for move‑ins, emergencies, or audits. What Makes You a Great Fit (Qualifications) – Must‑Haves 2–3 years in property management (multifamily or mixed portfolio); Community Manager experience strongly preferred. Strong learning mindset: quick learner, adaptable, and eager to grow under mentorship. Process‑ and analytics‑oriented; able to design controls, organise workflows, and follow through. Advanced Excel proficiency (formulas, PivotTables, dashboards). Solid understanding of accounting and budgeting fundamentals. Professional presence with clear, concise written and verbal communication. Driver's licence, reliable transportation, and ability to travel routinely across Texas metros. Strong work ethic: proactive, hands‑on, and willing to do the work required to deliver results. Able to lead a team and create buy-in from subordinates and partners. #J-18808-Ljbffr