Service Advisor

Service Advisor - Tallahassee, FL

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.

Essential Duties

• Greeting customers and providing best-in-class customer service with a smile!
• Interview the customer thoroughly regarding the nature of the complaint.
• Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Create ASIST Case, and Repair Order for the repair.
• Schedule service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer's recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer's method of payment.
• Test Driving vehicle with customer, as needed.
• Other duties, as assigned.

Skills and Qualifications

• Minimum three years' experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Strong interpersonal and communication skills
• Computer proficiency
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license is preferred.

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Our Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer