Partner Success Manager

Partner Success Manager

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.

When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we'd love you to be part of Gen.

About the Role

The Partner Success Manager is responsible for managing and influencing retail business partners and key decision-makers across a defined territory to grow Gen market share. This role focuses on building strong partner relationships, maximizing retail leverage, representing Gen professionally in market, and identifying growth opportunities through consistent field execution and account management.

Key Responsibilities

• Manage retail business partners and key decision-makers within a defined territory to grow Gen market share.
• Build and maintain a high degree of rapport with partners and retail stakeholders.
• Represent Gen positively and professionally in all partner interactions.
• Identify and capitalize on growth opportunities through strong in-store and account execution.
• Focus on teamwork, accountability, and a strong work ethic in the delivery of territory objectives.
• Ensure timely and efficient execution of the approved cycle plan, with focus on: call coverage, call rate, and call frequency.
• Ensure all nominated outlets within the defined territory are visited quarterly.
• Achieve the required number of calls per day as nominated by the manager.
• Achieve the required call frequency for each respective outlet.
• Follow time-utilization guidelines to plan weekly store visits effectively.
• Allocate one day per week to administration tasks associated with the role. Commit to four remaining days per week in the field.
• Work standard business hours, typically 8:00 am to 5:00 pm.
• Track and report on sales cycle visits weekly.
• Manage territory expenditure within budget to ensure cost-effective use of Gen resources.
• Execute key account and marketing objectives through strong representation across all channels.
• Establish and maintain strong rapport with key decision-makers and secure retailer support.
• Communicate Gen initiatives clearly and effectively to retail partners and store teams.
• Advise and guide retail salespeople on Gen products through group and one-on-one training sessions to improve product knowledge.
• Uphold corporate integrity and values, ensuring all activities comply with Gen policies and procedures.
• Monitor and report relevant market information, including competitor intelligence, to improve understanding of trade developments and support strategy development.
• Deliver the above accountabilities in support of quota achievement.

About You

• Strong relationship-building and influencing skills
• Excellent communication and presentation capability
• Territory planning and time-management skills
• Retail execution and field sales discipline
• Ability to work independently while collaborating across teams
• Commercial awareness and budget discipline
• Strong training and coaching capability
• High integrity and professionalism
• Success Measures:
• Achievement of territory call coverage, call rate, and call frequency targets
• Delivery against territory and quota objectives
• Growth in retail market share within assigned territory
• Effective execution of account and marketing plans
• Strong retailer engagement and advocacy
• Timely reporting and actionable market intelligence

Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.