Workload Leader

Role Description

The Workload Leader is responsible for the strategic assignment, management, and monitoring of investigative workloads across the program. This position ensures investigative resources are effectively utilized to support customer priorities while maintaining quality, timeliness, and production objectives.

The Workload Leader serves as a critical partner to Program Management, Field Leadership, and investigative personnel to optimize workforce utilization and support contract performance requirements.

• Assign investigative work based on geographic coverage, availability, case priority, workload capacity, and customer requirements.
• Balance investigator workloads to support production, quality, and timeliness objectives.
• Monitor workload distribution and adjust assignments as operational needs change.
• Identify potential timeliness concerns and implement mitigation strategies.
• Prepare and submit extension requests and waivers when appropriate.
• Coordinate closely with Field Leadership regarding investigator capacity and performance.
• Develop assignment strategies aligned with contract requirements and customer priorities.
• Triage incoming work and ensure timely assignment and processing.
• Analyze workload trends and forecasting data to support staffing and resource planning.
• Provide workload reporting and recommendations to Program Management.

Qualifications

• Active favorable adjudicated T5, T5R or HT security clearance.
• DHS experience highly desired.
• Flexible work location, Remote-friendly.

Benefits

• Comprehensive Medical Coverage with Prescription Benefits.
• Dental Insurance.
• Flexible Spending Accounts (FSA).
• Company-Paid Short-Term & Long-Term Disability.
• Company-Paid Basic Life Insurance.
• 401(k) Retirement Plan.
• Paid Time Off beginning on your first day of employment.
• Professional growth and leadership development opportunities.

Company Description

ISN believes our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence.

We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions.

We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

ISN Corporation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.