Dining Room Host Foundation Room- HOB New Orleans

House of Blues Guest Relations Host

Guest Relations

Greet all guests promptly and courteously in a professional manner

Control the flow of guests coming into the restaurant and those who are waiting for a table

Hospitality zone

Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable

Anticipate and respond to guest needs (guest satisfaction)

Direct guest to appropriate location to wait when on a wait

Estimate and quote accurate wait times for tables

Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table

Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

Pick up guest lists for any special events.

Handle concert tickets and signature sheet.

Obtain Production sheet for current night

Obtain current member and spouse lists.

Check foundation membership card and photo ID

Adherent to HOB dress code policy of the foundation lounge

Hand out wrist band and /or opera box passes

Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

Knowledge of House of Blues related art, music, and history

Adhere to the HOB Hospitality Zone

Communicate with other support departments

Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow

Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

Keep host area clean and organized throughout the shift (shift mechanics).

Keep floor in host area free of spills, food, trash or other obstacles

Polish and clean all entry door windows throughout the shift

Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand

Maintain line of sight/atmosphere control by circulating through work area throughout shift

Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

Assist other employees and departments as needed (teamwork)

Adherence to standard operating procedures

Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

What This Person Will Bring

Required:

Appearance

Punctuality/Attendance

Attitude/Teamwork

Opening and Closing duties

Job Skills/Knowledge/Productivity

Adherence to Policy

Sanitation and Safety

Guest Satisfaction

Communications

(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

High School Diploma Music Mall and Retail operations

Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

Entry Knowledge of

Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

Flexible Hours

Preferred:

Point of Sales knowledge, preferably MICROS

Previous experience handling VIP customers

Previous Customer Service/Host experience

Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

Working environment is fast-paced

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.