Fire Alarm Service Manager

Job Description

Job Description

Service Manager – Fire Protection (Commercial Systems)

Position Overview

We are seeking an experienced Service Manager to lead and grow our service division within a commercial fire protection company. This role is responsible for overseeing all service operations, including inspections, repairs, dispatch, technicians, and customer relationships.

The ideal candidate is a proven leader with direct experience managing service operations in a fire sprinkler or fire alarm company , with a track record of driving growth, improving efficiency, and building strong teams.

Key Responsibilities

Leadership & Team Management

• Lead, manage, and develop service technicians, coordinators/dispatch, and administrative staff
• Establish performance expectations and accountability across the service team
• Conduct performance reviews, coaching, and ongoing development
• Build a strong, team-oriented culture focused on safety, quality, and results

Operations & Service Delivery

• Oversee daily service operations including scheduling, dispatching, and workload distribution
• Ensure efficient routing, labor utilization, and on-time service delivery
• Monitor job costing, productivity, and operational performance
• Implement systems and process improvements to increase efficiency and scalability

Customer Relations

• Serve as the primary point of contact for key clients and escalated service issues
• Maintain high levels of customer satisfaction through responsiveness and quality execution
• Build long-term relationships with commercial clients and property stakeholders

Revenue Growth & Service Sales

• Identify opportunities from inspections and service calls to drive repair and upgrade work
• Partner with sales teams to grow recurring service revenue and expand existing accounts
• Support pricing strategies, proposals, and service agreements

Compliance & Technical Oversight

• Ensure all service, inspection, and maintenance work complies with NFPA standards (including NFPA 25) and local codes
• Provide technical guidance and oversight for fire sprinkler and/or fire alarm systems
• Maintain quality control on reporting, documentation, and compliance requirements

Financial Performance

• Manage departmental P&L including revenue, margins, and labor costs
• Assist in forecasting, budgeting, and strategic planning
• Review job profitability and adjust operations to meet financial targets

Required Qualifications

• Previous experience as a Service Manager within a fire sprinkler and/or fire alarm company is REQUIRED
• Proven track record managing service and repair operations that demonstrated measurable growth
• Strong background in commercial fire protection systems (sprinkler and/or alarm)
• Working knowledge of NFPA standards, especially NFPA 25
• Experience leading technicians, dispatch, and service operations teams
• Strong organizational, leadership, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with service management and scheduling software

Preferred Qualifications

• NICET certification (any level)
• RME-I license or equivalent
• Backflow certification
• Experience in both sprinkler and alarm systems
• Background in service sales or business development

Key Competencies

• Leadership & accountability
• Operational excellence
• Customer-focused mindset
• Financial and business acumen
• Technical expertise in fire protection systems

What We Offer

• Competitive compensation based on experience
• Full benefits: medical, dental, vision
• 401(k) with company match
• Paid time off and holidays
• Company vehicle or allowance
• Long-term growth opportunity with a stable, expanding organization

SALARY: $90-120 K

Service Manager – Fire Protection (Commercial Systems)

Position Overview

We are seeking an experienced Service Manager to lead and grow our service division within a commercial fire protection company. This role is responsible for overseeing all service operations, including inspections, repairs, dispatch, technicians, and customer relationships.

The ideal candidate is a proven leader with direct experience managing service operations in a fire sprinkler or fire alarm company , with a track record of driving growth, improving efficiency, and building strong teams.

Key Responsibilities

Leadership & Team Management

• Lead, manage, and develop service technicians, coordinators/dispatch, and administrative staff
• Establish performance expectations and accountability across the service team
• Conduct performance reviews, coaching, and ongoing development
• Build a strong, team-oriented culture focused on safety, quality, and results

Operations & Service Delivery

• Oversee daily service operations including scheduling, dispatching, and workload distribution
• Ensure efficient routing, labor utilization, and on-time service delivery
• Monitor job costing, productivity, and operational performance
• Implement systems and process improvements to increase efficiency and scalability

Customer Relations

• Serve as the primary point of contact for key clients and escalated service issues
• Maintain high levels of customer satisfaction through responsiveness and quality execution
• Build long-term relationships with commercial clients and property stakeholders

Revenue Growth & Service Sales

• Identify opportunities from inspections and service calls to drive repair and upgrade work
• Partner with sales teams to grow recurring service revenue and expand existing accounts
• Support pricing strategies, proposals, and service agreements

Compliance & Technical Oversight

• Ensure all service, inspection, and maintenance work complies with NFPA standards (including NFPA 25) and local codes
• Provide technical guidance and oversight for fire sprinkler and/or fire alarm systems
• Maintain quality control on reporting, documentation, and compliance requirements

Financial Performance

• Manage departmental P&L including revenue, margins, and labor costs
• Assist in forecasting, budgeting, and strategic planning
• Review job profitability and adjust operations to meet financial targets

Required Qualifications

• Previous experience as a Service Manager within a fire sprinkler and/or fire alarm company is REQUIRED
• Proven track record managing service and repair operations that demonstrated measurable growth
• Strong background in commercial fire protection systems (sprinkler and/or alarm)
• Working knowledge of NFPA standards, especially NFPA 25
• Experience leading technicians, dispatch, and service operations teams
• Strong organizational, leadership, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with service management and scheduling software

Preferred Qualifications

• NICET certification (any level)
• RME-I license or equivalent
• Backflow certification
• Experience in both sprinkler and alarm systems
• Background in service sales or business development

Key Competencies

• Leadership & accountability
• Operational excellence
• Customer-focused mindset
• Financial and business acumen
• Technical expertise in fire protection systems

What We Offer

• Competitive compensation based on experience
• Full benefits: medical, dental, vision
• 401(k) with company match
• Paid time off and holidays
• Company vehicle or allowance
• Long-term growth opportunity with a stable, expanding organization

SALARY: $90-120 K

We are the Recruiting & Talent Acquisition team, specializing in exclusive job openings across the United States, but with a strong focus on Texas operations-based roles and positions.

At Building Team Solutions, our seasoned team of Recruiters and Career Advisors brings over 50 years of combined experience. We take a boutique-style, hands-on approach, specializing in roles within Construction, Industrial, and Manufacturing sectors.

Unlike traditional firms that simply collect resumes, we take the time to understand you—your career goals, skills, and aspirations. We only present you to companies and roles that truly align with your objectives. Every position we represent is an active, open opportunity. Your information is always kept confidential, and we will never submit your resume without first speaking with you and obtaining your permission.

No robots here. With us you’re dealing with & speaking to a live person. A Talent Specialist who has a family, goals and talents - just like you! What does this mean for you?

•\tTop-tier representation from a trusted recruiting partner
•\tResume guidance to help you stand out
•\tInterview preparation for a competitive edge
•\tInsightful company and role overviews before you step into an interview

Our goal isn’t just to fill positions—it’s to change lives, one placement at a time. Call us today and experience the difference.

Company Description

We are the Recruiting & Talent Acquisition team, specializing in exclusive job openings across the United States, but with a strong focus on Texas operations-based roles and positions.\r\n\r\nAt Building Team Solutions, our seasoned team of Recruiters and Career Advisors brings over 50 years of combined experience. We take a boutique-style, hands-on approach, specializing in roles within Construction, Industrial, and Manufacturing sectors.\r\n\r\nUnlike traditional firms that simply collect resumes, we take the time to understand you—your career goals, skills, and aspirations. We only present you to companies and roles that truly align with your objectives. Every position we represent is an active, open opportunity. Your information is always kept confidential, and we will never submit your resume without first speaking with you and obtaining your permission. \r\n\r\nNo robots here. With us you’re dealing with & speaking to a live person. A Talent Specialist who has a family, goals and talents - just like you! What does this mean for you?\r\n\r\n•\tTop-tier representation from a trusted recruiting partner\r\n•\tResume guidance to help you stand out\r\n•\tInterview preparation for a competitive edge\r\n•\tInsightful company and role overviews before you step into an interview\r\n\r\nOur goal isn’t just to fill positions—it’s to change lives, one placement at a time. Call us today and experience the difference.