Manager, Customer Care Financial Recovery

Location: Fountain Valley, CA, US, 92708 Manager, Customer Care Financial Recovery Work Model OnSite What you will do This position is responsible for leading Customer Care factory financial recovery efforts, with a primary focus on recall, service campaign, and warranty expense recovery, buyback-related factory claims support, and the related ACL recovery processes. The role partners closely with Customer Care Strategy and Operations, Finance, and affiliate factories to ensure that incurred expenses are accurately identified, claimed, validated, and recovered in accordance with factory billing policies and timelines. In addition to its primary responsibilities, the position may support broader financial and administrative activities across Customer Care including reporting, purchasing coordination, and invoice processing to help maintain operational continuity, financial transparency, and compliance. How you will make an impact Own Customer Care factory recovery across recalls, service campaigns, warranty, goodwill, and buybacks Lead ACL recovery: claim submission, tracking, reconciliation, and resolution with factories and HMC Validate recoverable expenses; align with Finance on billing rules and eligibility Monitor cycle times, aging, open claims, and recovery rates; drive improvement Partner with Buyback Asset Recovery on reimbursement and reconciliation post‑surrender Support procurement, including purchase requests and financial documentation Manage invoice submission, tracking, and reconciliation with Finance/AP Collaborate with Quality, Operations, and Strategy on cost tracking and recovery Identify recovery gaps, inefficiencies, and policy misalignment Provide insights to reduce unrecovered costs Leverage RPA/AI to standardize and automate processes Partner with Strategy, IT, and Operations to deploy solutions Support budgeting, forecasting, and accruals Deliver recovery data, reporting, and executive insights Oversee reporting and analytics for transparency Strengthen controls and audit readiness Serve as primary contact; lead projects; exercise judgment; supervise as needed What you will bring to the role Must be a high school graduate Bachelor's degree preferred 5 years of experience in budget management or financial analysis Relatable experience with factory billing processes Strong understanding of financial controls or factory recovery mechanisms Comprehension of budget analysis and reporting Familiarity with basic financial administration processes such as purchase requests, invoice processing, and internal financial reporting Proficiency in Excel, PowerPoint, and enterprise finance systems (SAP preferred) Excellent written and verbal communication skills What Hyundai can offer you Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance). Holiday Pay – the company shuts down with pay between Christmas and New Years. Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts. 401(k) retirement plan with employer match. Additional 401(k) employer enhanced contribution program – eligible after 1 year of employment. Vacation and sick time off. Employer‑paid basic life and disability coverage, including paid‑family leave. Mental health, wellbeing, and employee assistance program. Health advocate support. Education reimbursement program up to $5,250 per year for employees seeking higher education degrees. External training and development programs. Compensation Range: $91,000.00 – $130,000.00 annual base salary. Other details Occasional domestic travel. Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. #J-18808-Ljbffr Hyundai Motor Company