Medical Office Assistant

Overview

Reporting to the Practice Manager, the Medical Office Assistant is responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. The Medical Office Assistant functions in a dual role, performing both clinical and clerical responsibilities.

Responsibilities

Administrative

• Organize and prioritize daily work tasks to ensure the physician’s schedule runs smoothly and all patient needs are met.
• Provide Front Office coverage, patient check-in, escort patient to exam room, verify current medication list and document. Patient check-out, collect insurance co-pays, schedule patient follow-up appointments.
• Maintain confidentiality and patient rights in interactions with patient/family and other Healthcare workers.

Back Office Support

• Answer and address incoming patient clinical calls.
• Write up patient inquiries and route to physician regarding patient concerns.
• Place phone calls to the patients regarding physician’s answers to concerns and document in patient medical record.
• Write up Prescription Refill Requests and route to physician.
• Fax/phone-in authorized prescription refills/new prescriptions and document in patient medical record.

New and Established Patient Appointment Scheduling

• Accurately enter patient information and demographics into practice management software.
• Review and verify Insurance coverage before patient appointments.
• Obtain and track all necessary referrals as required by medical insurance plans prior to scheduled appointments.

Other/Clinical Responsibilities

• Label skin biopsy bottles and skin culture specimens following practice protocols - Complete lab requisition forms and daily specimen logs - Register/verify patient information in Athena for pathology lab.
• Clean exam rooms between patients.
• Sterilize and package medical instruments.
• Room patients.
• Perform clinical tasks as assigned by the Practice Manager or Lead.
• Utilize team leader and/or practice manager as a resource.

Qualifications

Minimum Qualifications:

• High School Diploma / GED equivalent required.
• 2-5 years medical office experience required.
• Prior clinical experience or certification preferred.
• Associates Degree preferred or equivalent amount of education and experience.
• Some college coursework towards a degree completed preferred.

Skills, Knowledge, & Abilities:

• Medical Billing and Practice Management Software knowledge a plus
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills, attention to detail and follow-through.