Regional Manager (Manager III), Grade M3

Salary : $98,662.00 - $174,642.00 Annually
Location : 19840 Century Blvd Germantown MD 20874 USA
Job Type: Permanent
Job Number: 2026-00328
Department: Department of Public Libraries
Division: LIB 71 Germantown Library
Opening Date: 06/01/2026
Closing Date: 6/8/2026 11:59 PM Eastern
FLSA: Exempt


About the Position
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $98,662 to $144,813 based on the candidate's qualifications and experience.


WHO WE ARE
MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers.
Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthen our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.
MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.


The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodation for people with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.
WHO WE ARE LOOKING FOR
Montgomery County Public Libraries is seeking a dynamic individual to serve as a Regional Manager within Library Administration. This Manager Ill position will supervise Branch Supervisors at multiple branch locations and perform other administrative work in the areas of branch operations and customer service management. This position will serve as the Customer Service Experience Manger for the system lead frontline service operations, supervise staff, resolve escalated patron concerns, and help elevate the overall customer experience across the library system.

• You enjoy helping other leaders perform to their highest potential and are comfortable ensuring accountability.
• You are organized, detail oriented, and able to seamlessly juggle multiple projects in multiple locations.
• You are emotionally intelligent and growth-minded; you welcome feedback and seek to learn through experience.
• You correspond respectfully, thoughtfully, and transparently up and down the chain of command and across departments as needed.
• You are passionate about ensuring customers have the best possible experience and finding ways to delight them.
• You support collaborative management and labor relationships and are enthusiastic about working with Union partners in delivering excellent service.

What You'll Be Doing

• Works with onsite supervisory teams to ensure branch staff are scheduled in a manner that results in a high level of customer service.
• Works collaboratively with library leadership and public service teams to strengthen service delivery, improve operational efficiency, and foster a culture centered on hospitality, accountability, and continuous improvement.
• Works with onsite supervisory teams to ensure branch staff are fully trained for positions
• Works with onsite supervisory teams to ensure Performance Management procedures are followed and timelines are met
• Responds to and resolves customer inquiries and complaints.
• Works with Human Resources Manager and subordinate supervisors on disciplinary actions, performance evaluations, accommodations, FMLA, and the grievance process at assigned branches
• Works with cohort of MCPL Regional Library managers to develop and implement modern library customer service models and branch customer service plans?
• Serves as primary point of contact on rotating basis to assist onsite Persons in Charge with matters that may arise across the system during library operating hours
• Responsible for establishing, updating, and maintaining Policies & Procedures pertinent to branch operation
• Engages teams in documenting, evaluating, and improving upon the many work processes in the branches and creates systemwide standard operating procedures (SOPs) from this effort
• Designs and implement service models that improve patron satisfaction, equity, and accessibility while evaluating outcomes through usage data, community demographics, and patron feedback
• Supports the department's Equity and Diversity work
• Analyses community demographics data within regional service area to better serve the community
• Supervise, train, mentor, and support frontline circulation and information desk staff while promoting adaptability, accountability, and hospitality-focused service

• Serve as the primary escalation point for sensitive or complex patron concerns and customer service issues
• Provides key input to guide budget planning, development, and allocation. Ensure allocated resources are used effectively
• Analyses system service requirements and recommends changes to improve operational efficiency and/or better serve the needs of the customer
• Works with other Regional Managers to ensure consistency and continuity of operations across the Department

Minimum Qualifications

Experience: Five (5) years of progressively responsible professional experience in organizational management in a community focused organization, such as a library, non-profit organization, educational institution or social service organization
Education : Graduation from an accredited college or university with a bachelor's degree.
Equivalency : An equivalent combination of education and experience may be substituted.
License: Possession of a valid Class "C" (or equivalent) driver's license from the applicant's state of residence when required for job-related duties.
Financial Disclosure: This role requires the completion of a financial disclosure.
Medical exam protocol: This position requires completion of a pre-employment medical history form to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences
We will use preferred criteria screening questions:

• Master's degree in library science (MLS or MLIS) from an ALA-accredited program is preferred.
• A minimum of three years progressively responsible supervisory or management experience in a large public library system.
• Demonstrated excellence in customer service leadership, customer experience management best practices, communication and interpersonal relations.
• Operations experience is a large, urban public library environment
• Project Management experience (PMP, PMI, Scrum Master Certifications)
• Significant experience managing in a union environment

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at View email address on click.appcast.io. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.


Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01



What is your highest level of completed education?

• N/A
• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Juris Doctor
• Doctorate

02


How many years of experience do you have working in organizational management in a community focused organization, such as a library, non-profit organization, educational institution or social service organization?

• No Experience
• 1 Year's Experience
• 2 Year's Experience
• 3 Year's Experience
• 4 Year's Experience
• 5 Year's Experience
• 6 Year's Experience
• 7 Year's Experience
• 8 Year's Experience
• 9+ Years Experience

03



Do you have a master's degree in library science (MLS or MLIS) from an ALA-accredited program?

• Yes
• No

04



Do you have a minimum of three years of progressively responsible supervisory or management experience in a large public library system?

• Yes
• No

05


Please explain your experience working as a supervisor or manager in a large public library setting. Please include on your resume where this experience was completed. If you do not have experience in this area, please indicate "N/A".
06



Do you have operations experience working in a large, urban public library environment?

• Yes
• No

07


Please explain your operations experience working in a large, urban public library environment. Please include on your resume where this experience was completed. If you do not have experience in this area, please indicate "N/A".
08



Do you have project management experience?

• yes
• No

09



Do you have a Project Management Professional (PMP) certification awarded by the Project Management Institute (PMI)?

• Yes
• No

10



Please explain your experience working in project management. Please include on your resume where this experience was completed. If you do not have experience in this area, please indicate "N/A".
11



Do you have experience managing in a union environment?

• Yes
• No

12



Please explain your experience managing in a union environment. Please include on your resume where this experience was completed. If you do not have experience in this area, please indicate "N/A".
Required Question