Warranty Administrator

HTS Engineering Ltd. Warranty Claims Processor

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

This role is a key support function within the operationensuring warranty claims are processed accurately and followed through to resolution, while supporting both internal teams and manufacturer relationships.

The right candidate will take ownership of the warranty process, stay on top of details and follow through, and work closely with service, parts, and sales teams to keep jobs moving, issues resolved, and customers taken care of throughout the process.

Key Responsibilities:

• Review, process, and submit warranty claims in accordance with manufacturer guidelines and policies
• Track claim status and follow up with manufacturers to resolve delays, discrepancies, or outstanding issues
• Maintain accurate records of warranty work, including parts, labor, and claim documentation
• Verify warranty coverage and clearly explain warranty terms and conditions
• Work closely with the service team to coordinate warranty repairs and help ensure timely completion
• Track and order warranty parts as needed to avoid service delays
• Stay current on manufacturer bulletins, warranty policies, and procedures
• Assist the service, parts, and new equipment sales departments with warranty-related questions or issues
• Communicate with customers, technicians, and manufacturers to ensure a smooth warranty process
• Process freight claims for damaged shipments
• Process contractor claims for damaged or non-working products

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.