General Manager

Job Summary We are seeking a highly motivated and experienced General Manager to lead our Black Rifle Coffee Outpost team. The General Manager will be responsible for overseeing all aspects of the store's operations, including sales, customer service, inventory management, and staff supervision. Role Responsibilities Manage all aspects of store operations, including sales, customer service, inventory management, hiring, staff supervision & development. Manage P&L of the store (control expenses, labor costs, supplies, inventory, etc). Embed a customer‑first attitude, incorporating best practices and training to provide legendary customer service. Cultivate a focused and positive, cohesive environment, flexing to ever‑changing customer and business needs. Own and implement company programs, develop action plans, and coach the store team to meet operational and organizational objectives. Act as a player/coach, demonstrating best practices and behaviors that motivate employees to perform at their highest levels. Continuously review store environment and key business indicators to identify risks and opportunities for improvement, and escalating feedback to senior leadership. Maintain strong relationships with customers, vendors, and the community through outreach. Use data‑driven leadership, utilizing management information tools and analyzing financial reports to identify and address trends and issues in store performance. Ensure compliance with all company policies, procedures, and federal, state, and local laws and regulations. Lead merchandising & marketing strategies within the store. Education and Skill Requirements Bachelor’s degree preferred. 5+ years experience in a QSR environment preferred. At least 3+ years experience in Retail/QSR store management. Proven track record of achieving sales and profitability goals. Strong leadership, organizational, delegation, and communication skills. Track record of managing and motivating a team of hourly employees. Knowledge of inventory management and merchandising strategies preferred. Ability to work in a fast‑paced, dynamic environment. Strong problem‑solving and decision‑making skills. Proficiency with Microsoft Office, Google Suite, and POS systems. Ability to work a flexible schedule (e.g., early mornings, nights, weekends, holidays). Physical Requirements This is a full‑time position and may require long hours, event staffing and will require weekend and night work. While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone. Specific vision abilities are required due to computer work. Ability to hear and communicate through a headset. Ability to lift up to 50 lbs. Light to moderate travel required. Regular, predictable attendance required, including quarter‑driven hours as business demands dictate. Moderate noise (e.g., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr BRCC OPERATING COMPANY