Program Manager

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit The mission of the School of Social Work is to advance equity, transform systems, improve lives. The School’s curriculum supports the mission and recognizes the uniqueness of the region served, including concerns for disadvantaged, vulnerable, and oppressed individuals, families and communities. Classes provide rigorous and evidence-based content, and give students the opportunity to explore theory, learn intervention skills and engage in challenging dialogue with colleagues. The Family and Children’s Resource Program (FCRP) at the UNC -Chapel Hill School of Social Work was established in 1993. With nearly 30 years of experience supporting social workers, one of its primary partners has been the North Carolina Division of Social Services (NCDSS). In this long-running partnership, the FCRP has helped NCDSS develop and deliver dozens of child welfare in-service training courses and educational publications, plan and implement conferences and summits, and carry out significant system reform and practice improvement efforts. This program of technical assistance has reached thousands of individuals on the frontlines of child protection and family support. Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. If business needs change, an individual employee’s designation may be adjusted with a required minimum of ten (10) business days’ notice unless employee conduct or safety issues necessitate otherwise at the discretion of management. The FCRP Program Manager serves as a senior member of the leadership team and reports directly to the FCRP Director. This position provides strategic and operational oversight to ensure the successful implementation of program goals, contractual obligations, and training initiatives. The Program Manager plays a central role in translating the program’s vision into actionable work plans, guiding projects from development through completion while maintaining accountability for quality, timeliness, and fiscal integrity. In this role, the Program Manager provides leadership in the development, negotiation, and monitoring of contracts and interagency agreements. This includes drafting scopes of work, establishing deliverables and timelines, ensuring compliance with funding requirements, and monitoring contract performance to ensure all obligations are met. The Program Manager is responsible for tracking progress toward deliverables, identifying risks, and implementing corrective strategies when necessary. A major component of the position involves oversight of training development and delivery. The Program Manager works closely with the Lead Training Specialist to guide curriculum design, ensure content quality and alignment with best practice. The Program Manager also collaborates with the Learning Systems Team Manager to ensure coordination between the content and technical teams. In partnership with the Business Officer, the Program Manager monitors budgets, oversees invoicing, and ensures fiscal processes are accurate, timely, and compliant with funding requirements. The Program Manager ensures that internal systems, communication processes, and project management structures support effective and efficient program operations. Responsibilities include overseeing marketing efforts, contributing to strategic communications, and preparing reports for funders and stakeholders. The Program Manager also monitors full-time equivalent (FTE) allocations, manages workload distribution across team members, and ensures that staffing levels align with contractual commitments and organizational priorities. The Program Manager leads the project management team, establishing clear expectations, timelines, and accountability measures across initiatives. This role includes direct supervision of SHRA, EHRA NF, and temporary staff. The Program Manager provides guidance, manages performance feedback, and offers professional development support. The Program Manager fosters a collaborative team culture, promotes data-informed decision-making, and ensures that research, evaluation, and training activities are integrated to strengthen overall program impact. Overall, the FCRP Program Manager ensures that program operations, training initiatives, contractual commitments, and staff efforts are aligned, coordinated, and executed with excellence in support of the program’s mission and strategic goals. Minimum Education and Experience Requirements Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent research productivity or comparable background in independent academic or instructional activities, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and 3 or more years of relevant experience in substitution. This experience may be related to the direction/oversight of programs that focus the academic and research resources of a higher education institution towards community or regional issues. Required Qualifications, Competencies, and Experience Experience working in the Child Welfare or other Human Services systems Experience in project management, coordination and oversight Supervisory experience Preferred Qualifications, Competencies, and Experience MSW preferred Excellent written and oral communication skills Experience with contract and budget development Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization, with excellent attention to detail. Skills with Microsoft Office and project management software Training development and delivery both in-person and online Special Physical/Mental Requirements Campus Security Authority Responsibilities Department Contact Name and Title Jennifer Jean-Baptiste-Human Resources Specialist Department Contact Telephone or Email Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at View phone number on click.appcast.io or send an email to View email address on click.appcast.io Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. Required Documents Curriculum Vitae / Resume Cover Letter List of References Optional Documents Supplemental Questions Required fields are indicated with an asterisk (*). * Please select the response below that describes your level of education that best or mostly closely satisfies the education requirements for this position. Bachelor’s degree in required discipline(s) listed or related field Bachelor's degree in any field/discipline Master's degree or Doctorate degree in required discipline(s) listed or related field Master's degree or Doctorate degree in any field/discipline None of the above * Please describe your experience in supervising other staff members. (Open Ended Question) * What do you think are the most significant issues impacting the child welfare workforce in NC? (Open Ended Question) * How do you manage work/life balance for yourself and those you supervise? (Open Ended Question) #J-18808-Ljbffr University of North Carolina at Chapel Hill