Patient Financial Counselor

Job Description

Job Description

This is a high-impact, patient-facing role in an oncology setting , so personality and emotional intelligence are just as important as experience .

What They’re Looking For

• 3+ years in financial counseling / patient access / insurance verification
• Strong background in eligibility, benefits, and authorizations (including drugs)
• Experience walking patients through cost breakdowns, payment plans, and coverage gaps
• Knowledge of CPT/HCPCS coding
• Comfortable working in a clinical/oncology environment
• Strong customer service , with the ability to be both empathetic and firm
• Quick learner , detail-oriented, and able to multitask/adapt to change

Day-to-Day Responsibilities

• Educate patients on insurance coverage, co-pays, deductibles, and out-of-pocket costs
• Walk patients through what is and is not covered under clinical trials
• • ~70–75% of patients are on trials (often last-line treatment)
• Help set up payment plans and guide patients through financial assistance programs
• • Including programs for free/assisted drug access
• Verify insurance and maintain accurate eligibility and demographic information
• Handle pre-authorizations and referrals , including drug authorizations
• Partner closely with nursing staff, providers, and financial aidrganizations
• Occasionally assist with drug ordering coordination
• Review patient balances and ensure accurate co-pay collection
• Work through difficult situations, including supporting patients during end-of-life care scenarios

Environment & Culture

• Heavy collaboration with internal team (notably this person’s leader)
• Requires ability to compartmentalize and have tough conversations with patients
• Strong support system in place:
• • EAP (therapy/counseling benefits available)
• Very mission-driven, patient-focused environment

Logistics

• Schedule: 8:00 AM – 4:30 PM
• Hybrid: ~50% remote / 50% onsite
• • Fully onsite during first few months of training
• Training: ~3 months (shadowing begins within first few days)
• Must be able to ramp up quickly and handle workload early on