On-site IT Support Specialist

Job Description

Job Description

Dedicated On-Site IT Support Specialist (Madison, IN)

Are you an experienced IT professional who thrives on building strong relationships and providing high-level, dedicated support?

At Leap Managed IT, we believe IT should be a "necessary good." We are looking for a seasoned professional to step into a high-impact role as a Dedicated On-Site IT Support Specialist. Unlike a typical field role, you will be the exclusive, daily face of Leap Managed IT for one of our premier clients in Madison, IN.

The Role

As a Dedicated On-Site IT Support Specialist, you are more than just a technician; you are the client’s trusted technology partner. You will be stationed on-site in Madison, IN, every Monday through Friday, serving as the primary point of contact for all technical needs.

This role requires a blend of high-level technical skill and "concierge-level" communication. You will be responsible for everything from day-to-day desk-side support to participating in strategic technology update meetings with client leadership.

What You’ll Do (Responsibilities)

• Primary Client Liaison: Act as the dedicated, single point of contact for the client, managing their expectations and ensuring total satisfaction.
• Desk-Side Support: Provide immediate, high-touch technical assistance directly at the user's workspace.
• Technology Strategy: Attend and contribute to regular technology update meetings, helping the client align their IT infrastructure with their business goals.
• Hardware Lifecycle Management: Lead the installation, configuration, and deployment of all user hardware (workstations, laptops, peripherals).
• First-Level Network Support: Perform initial troubleshooting and maintenance of the client’s local network to ensure maximum uptime.
• On-Site Execution: Lead on-site projects, including workstation refreshes and local infrastructure updates.
• Infrastructure Support: Manage account portals and handle physical hardware (ability to lift 50 lbs required, stand on a ladder).

Who You Are (The Ideal Candidate)

• Seasoned Professional: You have 2+ years of experience in IT Help Desk, desktop support, or network administration.
• Reliable & Present: You are committed to being on-site in Madison, IN, Monday through Friday, providing a consistent and dependable presence.
• Committied to Service: You have a proven track record of providing "concierge-level" service and can translate complex technical issues into clear solutions for non-technical users.
• Strategic Thinker: You are comfortable sitting in on business meetings and providing technical insights that drive value.
• Certified: You hold a CompTIA Network+, Security+, or similar industry certification.
• Problem Solver: You don’t just fix symptoms; you find the root cause and implement long-term solutions.

Why Leap Managed IT? (The "95+ Year-Old Startup")

We’ve been around since 1930, but we operate with the energy and innovation of a startup. Our team works to make our clients feel empowered and confident.

Our Culture & Perks:

• Comprehensive Benefits: Medical, Dental, Vision, Life, and Disability insurance.
• Future Planning: 401(k) with company match and Health Savings Accounts.
• Work-Life Balance: Generous vacation and paid time off.
• Growth Mindset: We are a "Best Place to Work" and prioritize your professional development through specialized career paths in Cybersecurity, Network Administration, or Project Management.

Our Values

• Best Place to Work
• Most Trusted Advisor
• Community Stewards
• Sustainable Results

Are you ready to take the LEAP?Apply today to become the dedicated technical lead for our Madison partner and start your journey with a team that invests in you.